Head of Customer Experience

2 weeks ago


Amman, Amman, Jordan jeeny Full time
{"title": "Head of Customer Service", "description": "About Jeeny

Jeeny is a mobile application that simplifies daily commuting and transportation. Our mission is to make mobility accessible, affordable, and flexible for everyone.

The Role

As the Head of Customer Service at Jeeny, you will lead our vision for exceptional customer service standards. Your responsibilities will include developing and executing customer service strategies, leading and mentoring the customer service team, and overseeing daily operations.

Key Responsibilities
  • Develop and implement customer experience strategies to drive departmental performance and ensure a seamless consumer experience.
  • Lead and mentor the customer service team to achieve departmental goals and foster a consumer-centric culture.
  • Oversee daily operations, including handling inquiries and resolving escalated issues.
  • Analyze customer feedback and data to identify trends and areas for improvement.
  • Collaborate with cross-functional teams to align customer service goals with business objectives.
  • Establish and enforce customer service policies and standards.
  • Monitor performance metrics and implement corrective actions as necessary.
  • Stay abreast of industry trends and recommend innovative solutions.
Requirements
  • 5-7 years of experience in a customer service managerial role.
  • Proficiency in both written and spoken Arabic and English.
  • Strong data analytics skills.
  • Advanced proficiency in Microsoft Office suite.
  • Excellent communication and project management skills.
  • Ability to collaborate effectively across functions.
Benefits
  • Market competitive salary.
  • An opportunity to collaborate with talented individuals while learning, growing, and expanding your skill set.
  • An environment that encourages you to take ownership and produce excellent outcomes every day.
  • Health benefits and life insurance.
  • Hybrid work model.
  • Flexible working hours.
  • Monthly codes to commute freely.
  • Accommodation and transportation allowance.
", "lang_code": "en"}

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