ERP Technical Support Specialist
3 weeks ago
We are seeking a skilled ERP Technical Support professional to join our team at Dawatech.
Key Responsibilities:
- Provide technical support and troubleshooting services to our ERP clients.
- Familiarize yourself with basic ERP modules, including sales, purchase, inventory, and accounting.
- Collaborate with the team to understand ERP software functionality and identify issues.
- Deliver high-quality customer service experience.
- Analyze and resolve reported issues efficiently.
- Manage a high volume of daily tickets and emails.
- Develop and maintain documentation and materials for technical issues.
- Work remotely from home on weekday nights or weekend shifts.
Requirements:
- Strong technical skills and knowledge of ERP systems.
- Excellent communication and problem-solving abilities.
- Ability to work independently and as part of a team.
- Flexibility to work non-traditional hours.
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