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Technical Lead

2 months ago

Amman, Amman, Jordan RED Global Full time
Job Description

We are seeking a highly skilled Technical Lead - Customer Delivery Engineering to join our team at RED Global.

The successful candidate will be responsible for managing and supporting large-scale solutions, providing technical expertise and resolving complex issues.

Key responsibilities include:

  • Mentoring and developing team members, sharing knowledge and intellectual capital.
  • Building customer simulations to resolve complex problems and ensure compatibility.
  • Creating and disseminating technical collateral and documentation.
  • Providing technical expertise and escalation support to resolve customer problems.
  • Working with engineering teams to solve complex problems and enhance serviceability.
  • Planning, designing, implementing, and optimizing services.
  • Generating project life cycle documents (HLD, LLD, BoQ, NIP).
  • Attending customer meetings to address risks and issues.
  • Leading and implementing technical project activities.
  • Establishing trusted advisor relationships with customers.
  • Participating in complex service provider projects and resolving cross-functional issues.

The ideal candidate will have a strong background in customer delivery engineering and excellent technical skills.

We offer a dynamic and challenging work environment, with opportunities for growth and development.