Technical Solutions Manager
1 week ago
As a Technical Solutions Manager at SITA, you will play a key role in providing technical expertise to customers and driving the development of innovative solutions. Your primary responsibility will be to design and coordinate the development of standard and complex solutions that meet customer requirements.
Key Responsibilities- Provide technical qualification and own the technical parts of proposals submitted to customers.
- Design and coordinate the development of standard and complex solutions.
- Promote SITA by furnishing customers with comprehensive up-to-date information on current products, product enhancements, and new solutions.
- Collaborate with colleagues to gain and share ideas and opportunities.
- Lead, mentor, and coach staff and organize technical training and certification on products and technologies.
- Support account teams or competency centers during pre-contract phases with technical designs and advice.
- Participate in the development of technical account strategies with the sales team to ensure maximum account penetration and commercial benefits for SITA.
- 5-8 years of experience in Information Technology, Telecom Industry, or Air Transport Industry technology in a technical pre-sales role.
- Proven track record in producing, communicating, and documenting successful technical customer solutions.
- Pre-Sales Business and/or Commercial experience is a plus.
- BS level Technical Degree or equivalent experience in Engineering, Computer Technologies.
- At least 1 technical certification is required (e.g., ASEP, TE, STE, ESE, CCIE/CCNP/CCDP/CCIE/IPT).
- Addressing Customer Needs
- Business Case Justification
- Commercial Acumen
- Networking
- Partnering for Clients' Success
- Problem Solving
- Products and Services
- Quality in Design
- Requirements Analysis
- Sales Process Knowledge
- Solutions Development
- Strategic Thinking
- System and Technology Integration
- Technical Writing/Documentation
- Technology/IT Consulting
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