Customer Service Representative

3 weeks ago

Amman, Amman, Jordan Simera Full time
Information Officer (Goa)

As an Information Officer at Simera, you will serve as the first point of contact with our clients at the Goa MOPA and Dabolim airports. Your role will be to identify client needs and provide thoughtful solutions to ensure a seamless experience for our guests.

Key Responsibilities:
  • Serve as the key point of contact and maintain the highest level of customer service
  • Ensure that customers are attended to at all times with professionalism and courtesy
  • Help customers feel at ease and support special requirements
  • Establish cordial and effective working relationships with colleagues and airport authorities
  • Administer sensitive personal information on customers securely and discreetly
  • Direct guests through the building, providing additional information to ensure they have all the necessary details
  • Aid tourists by responding to their questions and providing satisfactory explanations, suggestions, and recommendations
  • Maintain structured customer data and records as per customer data protection and privacy regulations
  • Hand out leaflets, maps, and tour brochures to visitors with information and tips about local sites, attractions, and events
Requirements:
  • Active listening skills and ability to ask appropriate questions to identify customer expectations, desires, and requirements
  • Experience answering customers' questions about itineraries, rates, and reservations in person, by mail, by email, and on the phone
  • Excellent research skills to gather and compile relevant touristic information from various sources
  • Track record of understanding, respecting, and building constructive and positive relations with intercultural clients, guests, and collaborators in the hospitality industry
Preferred Qualifications:
  • 3+ years of experience in a client interfacing role in the hospitality, entertainment, tourism, events, or PR domain
  • Bachelor's degree or equivalent
  • Proficiency in languages for Indian tourists: English, Hindi, Konkani
  • Proficiency in languages for Foreign tourists: French, Spanish, German (verbal understanding)

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