Amazon Seller Support Associate

1 week ago


Amman, Amman, Jordan Amazon Full time
About the Job

We are seeking a highly skilled and customer-focused Seller Support Associate to join our team at Amazon. As a key member of our Seller Support team, you will be responsible for providing exceptional support to Amazon sellers, ensuring their needs are met, and resolving any issues that may arise.

Key Responsibilities
  • Respond to seller queries via phone, chat, and email in a timely and professional manner.
  • Handle queries from sellers across the world, demonstrating effective communication skills and cultural awareness.
  • Follow established guidelines and procedures to ensure a positive seller experience.
  • Collaborate with other departments, such as Customer Service, Business Teams, and Merchant Investigations, to resolve seller issues and questions.
  • Ensure tools and resources are working effectively before handling a contact.
  • Highlight issues through available mechanisms to ensure prompt resolution.
Requirements
  • Fluency in English and Hindi languages is a must.
  • Excellent time-management skills and ability to work independently.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving skills and ability to think critically.
  • Excellent communication and interpersonal skills.
What We Offer

As a Seller Support Associate at Amazon, you will have the opportunity to work with a diverse team of professionals, develop your skills and expertise, and contribute to the success of our sellers. We offer a competitive salary, comprehensive benefits package, and opportunities for career growth and development.

Location

We are open to hiring candidates to work out of our Virtual Location - TS.



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