Customer Service Representative

3 weeks ago


Amman, Amman, Jordan Amazon Full time
About the Job

We are seeking a highly skilled and customer-focused Seller Support Associate to join our team at Amazon. As a key member of our support team, you will be responsible for providing exceptional support to Amazon sellers and merchants, ensuring their needs are met and issues are resolved efficiently.

Key Responsibilities
  • Respond to seller queries via phone, chat, and email in a timely and professional manner.
  • Handle queries from sellers across the world, demonstrating effective communication and problem-solving skills.
  • Follow established guidelines and procedures to ensure a positive seller experience.
  • Collaborate with other departments, such as Customer Service and Business Teams, to resolve complex issues and provide solutions.
  • Utilize departmental resources and policies to work independently and efficiently.
Requirements
  • Fluency in English and Hindi languages is required.
  • Excellent time-management skills and ability to work independently.
  • Ability to work in a virtual environment and adapt to changing priorities.
  • Basic qualifications include speaking, writing, and reading fluently in English.
  • Preferred qualifications include a graduate degree.
About Amazon

Amazon is a global leader in e-commerce and cloud computing, committed to providing exceptional customer experiences and innovative solutions. As a Seller Support Associate, you will be part of a dynamic team that values customer satisfaction, teamwork, and continuous improvement.



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