Amazon Seller Support Liaison
3 weeks ago
Amazon Seller Support Associate Job Description
**About the Role**
The Seller Support Associate is the primary point of contact between Amazon and our business partners. This role requires a strong focus on customer satisfaction and a commitment to delivering timely and accurate operational support to merchants selling on the Amazon platform.
**Key Responsibilities**
* Provide operational support to merchants, addressing chronic system issues and implementing process improvements
* Develop and maintain internal documentation to ensure seamless communication and knowledge sharing
* Contribute to a team environment, adhering to service level agreements for phone, chat, and email cases
* Collaborate with internal stakeholders to resolve complex issues and drive business growth
**What You'll Bring**
* A strong customer-centric approach and excellent communication skills
* Ability to work in a fast-paced environment and prioritize tasks effectively
* Strong analytical and problem-solving skills, with a focus on process improvement
* Experience working in a customer-facing role, preferably in a support or operations capacity
**Why Amazon?**
At Amazon, we're committed to delivering exceptional customer experiences. As a Seller Support Associate, you'll play a critical role in ensuring our merchants receive the support they need to succeed on our platform. If you're passionate about customer satisfaction and have a strong work ethic, we encourage you to apply for this exciting opportunity.
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