ERP System Administrator
7 days ago
Job Summary:
Aromas City Group is seeking a highly skilled ERP System Administrator to join our team. As a key member of our IT department, you will be responsible for administering our Dynamics instances across multiple business units.
Key Responsibilities:
- Manage incident queue for Dynamics 365 according to ITIL best practices.
- Act as Tier 2 escalation point between frontline Support for Dynamics 365 related issues.
- Manage Dynamics instance cloning and hosting between production and lower environments.
- Interface with Dynamics business leads on health of environment and user experience.
- Create and document standard operating procedures related to our Dynamics 365 environments.
Requirements:
- Proven experience in administering ERP systems, preferably Dynamics 365.
- Strong understanding of ITIL best practices.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and prioritize tasks effectively.
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