Retail Operations Manager

3 weeks ago


Amman, Amman, Jordan Spear Research Full time
Job Opportunity:

Spear Research is seeking a highly skilled and experienced professional to join our team as a Retail Operations Manager.

As a key member of our team, you will be responsible for delivering exceptional customer service, mentoring and motivating our store team, and effectively communicating business goals and objectives to our colleagues.

Key Responsibilities:
  • Deliver outstanding customer service and create a phenomenal shopping experience for all customers
  • Mentor and motivate our store team to achieve exceptional results
  • Communicate business goals and objectives to our colleagues and ensure alignment with company values
  • Identify commercial opportunities in your local area and implement strategies to drive sales growth
  • Manage cash and stock control, ensuring accurate and efficient processes
  • Support the store management team in making the best use of our payroll and headcount budgets
  • Recruit and develop a high-performing team of up to 10 colleagues
  • Authorise and handle refunds and exchanges, ensuring excellent customer satisfaction
  • Conduct performance appraisals and support talent and succession planning for your team
  • Ensure compliance with health and safety regulations and maintain excellent operational standards

Requirements:

To be successful in this role, you will need:
  • Experience in retail, sales, or operations and a proven track record of success
  • Leadership experience, with a focus on developing and mentoring high-performing teams
  • Excellent communication and interpersonal skills, with the ability to articulate messages clearly and build strong relationships
  • A customer-focused approach, with a passion for delivering exceptional customer service
  • Ability to work in a fast-paced environment and adapt to changing priorities

About Us:

Spear Research is a leading company in the retail industry, committed to delivering exceptional customer experiences and driving business growth. We offer a dynamic and supportive work environment, with opportunities for professional development and career advancement.

If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.

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