Lead Retail Associate

2 months ago


Amman, Amman, Jordan Amazon Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our team as a Lead Retail Associate. As a key member of our store team, you will be responsible for providing exceptional customer service and contributing to a positive store culture.

Key Responsibilities
  • Customer Service: You will be the face of Amazon and interact with customers on a daily basis, responding to their queries and resolving any issues in a timely and professional manner.
  • Store Operations: You will assist the store manager with various tasks, including maintaining store appearance, receiving and processing inventory, and ensuring that the store is running smoothly and efficiently.
  • Leadership: As a Lead Retail Associate, you will be responsible for leading by example and demonstrating Amazon's values of customer obsession, trust, respect, integrity, continuous learning, and fun.
  • Team Collaboration: You will work closely with other team members to achieve sales goals, resolve customer complaints, and maintain a positive store environment.
Requirements
  • Strong Communication Skills: You must be able to communicate effectively with customers, colleagues, and management.
  • Attention to Detail: You must be able to maintain a high level of attention to detail, ensuring that tasks are completed accurately and efficiently.
  • Problem-Solving Skills: You must be able to think critically and resolve customer complaints in a timely and professional manner.
  • Teamwork: You must be able to work effectively as part of a team, supporting colleagues and contributing to a positive store culture.

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