Technical Support Specialist

7 days ago


Amman, Amman, Jordan ZagTrader Full time
Job Description

ZagTrader is seeking a highly skilled Technical Support Engineer to join our global application support team. As a key member of our team, you will be responsible for providing technical support and assistance to our customers worldwide.

Key Responsibilities:
  • Operational Tasks: Perform daily operational tasks such as completing change requests, resolving trouble tickets, server monitoring, and problem triage.
  • Database Administration: Manage and administer database environments, ensuring optimal performance and data integrity.
  • SQL Development: Write high-performance Structured Query Language (SQL) queries and stored procedures to support our global application.
  • Global Support: Work in a global application support team, supporting products all over the world and collaborating with cross-functional teams to resolve complex issues.
  • Product Improvement: Work closely with the development team to provide detailed information for product improvement, ensuring our application meets the evolving needs of our customers.
  • Quality Assurance: Verify the quality of the product, verifying functionality and data output against requirements, and analyzing user requirements to identify areas for improvement.
  • Troubleshooting: Analyze user requirements and troubleshoot desktop, network & systems problems, providing prompt and accurate feedback to customers.
  • Team Collaboration: Work under supervision and direction from more senior-level roles, prioritizing and managing several open issues at one time, and building and maintaining strong relationships with customers.
  • Documentation: Document processes and update knowledge base, ensuring that our team has access to accurate and up-to-date information.


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