Strategic Customer Retention Specialist

1 week ago


Amman, Amman, Jordan beBeeMarketing Full time
Job Overview

The Consumer Marketing Retention Officer is responsible for developing and executing initiatives to retain existing customers and minimize churn behavior.

This role requires a deep understanding of customer behavior, value, and other relevant metrics to design targeted promotional offers and enhance customer retention.

Key Responsibilities
  • Classify the customer base into distinct segments based on behavior, value, and other metrics to inform initiative design and implementation.
  • Design and deploy data analytics solutions, including micro-segmentation, behavioral analytics, psychographic analytics, and geographical analytics, to enhance customer lifecycle management and targeting.
  • Maintain targeted promotional campaigns through a campaign management system, tailored to retain customers at risk of churning.
  • Analyze and evaluate retention campaigns' performance to ensure their success.
  • Prepare post-launch analyses to generate better customer targeting and communication mechanisms.
  • Analyze channel affinity to maximize purchase and communication channels' efficiency.
RequirementsEducation

Bachelor's degree in industrial engineering, computer science, data science, marketing, finance, or related field.

Level of Experience

Intermediate experience in a related field.

Technical Skills & Knowledge
  • Strong analytical and data interpretation skills with a focus on data-driven decision-making.
  • Customer-centric mindset with a focus on value creation.
  • Strong problem-solving and decision-making skills.
  • Ability to work in a fast-paced environment and manage multiple projects simultaneously.
  • Strong communication and interpersonal skills.
  • Strong presentation and data visualization skills.
Certifications & Licensure

Data analytics certification.

  • Data visualization certification.
  • SAS certification.
  • Alteryx certification.
  • SQL for data analysis.
  • Python for data analysis.
Tools & Systems
  • Alteryx.
  • SAS.
  • Customer analytics platforms.
  • Data visualization tools (Power BI, Tableau, Superset).
  • CMS platforms.
  • CRM tools.


  • Amman, Amman, Jordan Umniah Full time

    Job Brief: The Consumer Marketing Retention Officer is responsible for designing, implementing and maintaining the initiatives and campaigns aimed at retaining our existing GSM customers and minimizing churn behavior.Key Responsibilities:Classification of the customer base into distinct segments based on behavior, value and other relevant metrics for the...


  • Amman, Amman, Jordan beBeeCustomerSuccess Full time

    Job Overview:We are seeking a skilled and results-driven Customer Success Professional to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with customers, ensuring their satisfaction and success.Key Responsibilities:Customer Relationship Building: Develop and maintain effective...


  • Amman, Amman, Jordan beBeeGrowth Full time

    Syarah aims to revolutionize car buying in Saudi and the Middle East through an end-to-end digital experience, allowing customers to purchase cars from the comfort of their homes.We are seeking ambitious professionals to help us leverage technology to delight our customers and achieve growth objectives in the auto sector.All employees are expected to adhere...


  • Amman, Amman, Jordan Syarah Full time

    Syarah is on a mission to change how people buy their cars in Saudi and the Middle East. We offer buyers an end-to-end digital car buying experience where they can buy their next car from the comfort of their living rooms. Under the hood, we build systems to manage sourcing of cars, inspection, photography, merchandising, reconditioning, financing,...

  • Product Specialist

    1 week ago


    Amman, Amman, Jordan Tamatem Full time

    As a Product Specialist at Tamatem, you'll work closely with the Product Manager to turn strategy into execution. While the Product Manager sets direction and goals, your role is to drive day-to-day delivery by aligning teams, organizing plans, and ensuring everything runs smoothly across releases, feature rollouts, and game operations.You'll play a central...


  • Amman, Amman, Jordan beBeeBusiness Full time $60,000 - $80,000

    Global Business Development OpportunityBusiness Overview:Our mission is to support business growth through recruitment solutions and tailored HR services, cultivating exceptional teams. We alleviate time, budget, and resource pressures so you can focus on what matters most, your people and business growth.Job Summary:We seek a strategic-minded Business...


  • Amman, Amman, Jordan beBeeFinancialPlanning Full time 80,000 - 120,000

    Financial Planning and Analysis SpecialistWe are seeking an experienced Financial Planning and Analysis (FP&A) specialist to join our finance team. This is a fantastic opportunity for a highly analytical individual who is passionate about driving business growth through strategic financial planning.


  • Amman, Amman, Jordan beBeeBusiness Full time

    Seeking a skilled Senior Business Analyst to drive business growth and process improvement. As a key member of our forward-thinking team, you will analyze complex business processes, identify opportunities for expansion, and develop strategic solutions aligned with client objectives.Key Responsibilities:Analyze and map existing business processes to pinpoint...


  • Amman, Amman, Jordan beBeePublicRelations Full time $80,000 - $120,000

    Job DescriptionAs a PR Supervisor, you will play a key role in shaping the company's public image and reputation. You will lead strategic campaigns, manage communications, and handle crisis situations ensuring everything aligns with the brand vision.Key Responsibilities:Develop comprehensive PR strategies aligned with business goals, identifying key...


  • Amman, Amman, Jordan beBeeMarketingLead Full time

    Job Opportunity:We are seeking a highly skilled Broadband Marketing Lead to oversee the development and execution of marketing strategies for our Fiber & TDD home broadband services.This role involves managing product launches, driving customer engagement, and analyzing market trends to create new products and marketing activities.The ideal candidate will...