Strategic Customer Advocate

7 days ago


Amman, Amman, Jordan beBeeCustomerSuccess Full time

Job Overview:

We are seeking a skilled and results-driven Customer Success Professional to join our team. As a key member of our organization, you will be responsible for building and maintaining strong relationships with customers, ensuring their satisfaction and success.

Key Responsibilities:

  • Customer Relationship Building: Develop and maintain effective relationships with key stakeholders in customer organizations.
  • Cross-Functional Collaboration: Collaborate with cross-functional teams to ensure seamless customer satisfaction and success.
  • Data Analysis: Analyze customer data to identify trends, opportunities, and potential risks.
  • Product Adoption: Drive product adoption and manage the renewal process.
  • Trusted Advisor: Serve as a trusted advisor to customers, providing expert guidance and support.

Requirements:

  • Education: Bachelor's degree in IT/Computer Science/Technology or related field.
  • Experience: Proven experience in customer success management, particularly with enterprise or mid-market accounts.
  • Skills: Excellent communication skills, client management and customer service skills.
  • Years of Experience: 3-7 years' experience in a similar role.


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