Hotel Ambassador

1 week ago

Amman, Amman, Jordan MARRIOTT International Full time
Deliver Exceptional Guest Experiences

As a Concierge Agent at Marriott International, you will be the face of our brand, responsible for creating unforgettable experiences for our guests. Your role will involve taking the initiative to deliver a wide range of services that guide guests through their entire stay, from processing operational needs to addressing guest requests and sharing the highlights of the local area.

Key Responsibilities:
  • Guest Experience Expertise: Empower guests to have a memorable and unique experience, taking the initiative to deliver exceptional service and exceed their expectations.
  • Operational Support: Process operational needs, complete reports, and address guest requests in a timely and efficient manner.
  • Communication: Maintain professional communication with guests, colleagues, and management, ensuring that all interactions are friendly, approachable, and respectful.
  • Teamwork: Collaborate with colleagues to ensure seamless service delivery and maintain a positive work environment.
  • Adaptability: Be flexible and adaptable in a fast-paced environment, responding to changing guest needs and priorities.

What We Offer: As a Concierge Agent, you will have the opportunity to work in a dynamic and supportive environment, with access to training and development programs to help you grow and succeed in your role. You will also be part of a team that is passionate about delivering exceptional guest experiences and making a positive impact on our guests' lives.

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