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At Accor, we're committed to delivering exceptional customer experiences. As a Customer Service and Front Desk Associate, you'll play a vital role in ensuring our guests receive the highest level of service and support.
Key Responsibilities:- Provide exceptional customer service, responding to guest inquiries and resolving issues in a timely and professional manner.
- Manage the front desk, handling check-ins, check-outs, and room assignments with accuracy and efficiency.
- Process and understand managed care plans, obtaining necessary information from insurance companies as required.
- Communicate effectively with guests, staff, and management to ensure seamless operations.
- Participate in regular communication meetings to stay informed and aligned with company goals.
- Minimum one year of experience in a customer-facing role.
- Excellent communication and problem-solving skills.
- Ability to work in a fast-paced environment and adapt to changing situations.
We're looking for a highly motivated and customer-focused individual to join our team. If you're passionate about delivering exceptional service and have a strong work ethic, we encourage you to apply.
