Operations Manager

1 week ago


Amman, Amman, Jordan Amazon Full time
Job Title: Manager

We are seeking a highly motivated and experienced Manager to join our team at Amazon. As a Manager, you will be responsible for leading a team of exceptionally driven, customer-obsessed associates and specialists, and driving process improvement and motivation to achieve exceptional customer satisfaction.

Key Responsibilities:
  • Project Management and Communications: Identify customer impacting issues, work out and implement solutions, and process improvements to increase customer satisfaction rate. Participate in cross-functional process improvement initiatives.
  • Training and Development: Assist in developing and implementing training programs to improve the quality and productivity of the team.
  • Process Improvement: Drive process improvements to enhance the operational efficiency of the site. Understand and effectively utilize resources provided by internal systems, departments, policies, and procedures.
  • Investigation and Resolution: Investigate discrepancies, find and implement solutions.
  • Business Case Management: Create business cases and manage enhancements. Present high-quality data findings.
  • Communication Planning: Identify need, create, and distribute standard communications. Maintain departmental content in all channels. With manager oversight, develop and implement communication plans.
  • Escalation Management: Respond to escalations, providing root cause analysis and recommendation. Develop remediation plan and drive to resolution with minimal guidance from Manager.

As a Manager at Amazon, you will have the opportunity to work with a talented team of professionals, drive process improvement, and contribute to the success of our organization. If you are a motivated and experienced leader, we encourage you to apply for this exciting opportunity.


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