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Operations Manager
2 months ago
We are seeking a highly motivated and detail-oriented individual to join our team as a Program Manager. As a key member of our GCC team, you will be responsible for ensuring the smooth operation of our real-time network performance and customer experience.
Key Responsibilities- Monitor and mitigate risks to metrics and customer experience in real-time
- Support the GCC team in day-to-day operations by maintaining open communication with site operations, senior leadership, technology teams, and internal clients
- Manage high-severity incidents by leading conference calls with various teams to mitigate risks to metrics, customer experience, and associate experience
- Define and scope projects by collaborating with internal teams and clients to understand their needs and priorities
- Plan and execute identified projects by working with various teams
- Develop and present daily business review documents and reports to senior leadership
- Analyze data and processes to identify problems and propose solutions to leadership
To be successful in this role, you will need to have a strong operations and project management background, excellent communication skills, and a logical mindset with a keen attention to detail.
