Operations Manager

4 days ago


Amman, Amman, Jordan Amazon Full time
Job Title: Operations Manager

We are seeking an experienced Operations Manager to join our team at Amazon. As an Operations Manager, you will be responsible for managing individual and team performance expectations and goals, maintaining a singular focus on ensuring and improving customer satisfaction, by identifying broader customer impacting issues and implementing solutions to drive quality and productivity, while achieving real-time desired service levels.

Key Responsibilities:
  • Project Management and Communications: Identify customer impacting issues, work out and implement solutions and process improvements to increase customer satisfaction rate. Participate in cross-functional process improvement initiatives.
  • Assist in developing and implementing training programs to improve the quality and productivity of the team.
  • Drive process improvements to enhance the operational efficiency of the site. Understand and effectively utilize resources provided by internal systems, departments, policies, and procedures.
  • Investigate discrepancies, find and implement solutions.
  • Create business cases and manage enhancements. Present high-quality data findings.
  • Identify needs, create and distribute standard communications. Maintain departmental content in all channels. With manager oversight, develop and implement communication plans.
  • Respond to escalations, providing root cause analysis and recommendation. Develop remediation plans and drive to resolution with minimal guidance from Manager.

About Amazon: Amazon is a company that values customer satisfaction and is committed to providing exceptional service to its customers. As an Operations Manager at Amazon, you will have the opportunity to work with a talented team of professionals who share your passion for delivering high-quality results.


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