Customer Service Specialist

2 months ago


Amman, Amman, Jordan Amazon Full time
Customer Service and Analytics Specialist

We are seeking a highly skilled Customer Service and Analytics Specialist to join our team at Amazon. As a key member of our customer service team, you will be responsible for providing exceptional customer service while leveraging data insights to drive business growth.

Key Responsibilities:
  • Define Requirements and Drive Business Insights: Utilize data and metrics to generate business insights and inform customer service strategies.
  • Technical Expertise: Possess advanced proficiency in SQL/ETL, Microsoft Excel, and statistical analysis tools and techniques.
  • Data Visualization: Experience with data visualization using QuickSight, Tableau, or similar tools.
  • Analytical and Communication Skills: Strong analytical skills with the ability to present information professionally and concisely with supporting data.
  • Team Collaboration: Ability to work effectively and independently in a fast-paced environment with tight deadlines, and collaborate with multiple teams and departments.

Requirements:

  • Bachelor's degree in Engineering, Mathematics, Statistics, or a similar quantitative discipline.
  • 2-3 years of relevant experience as a Business Analyst, Data Scientist, Business Intelligence Engineer, Data Engineer, or equivalent.
  • Superior verbal and written communication skills.


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