Customer Service Specialist
2 months ago
We are seeking a highly skilled Customer Service and Analytics Specialist to join our team at Amazon. As a key member of our customer service team, you will be responsible for providing exceptional customer service while leveraging data insights to drive business growth.
Key Responsibilities:- Define Requirements and Drive Business Insights: Utilize data and metrics to generate business insights and inform customer service strategies.
- Technical Expertise: Possess advanced proficiency in SQL/ETL, Microsoft Excel, and statistical analysis tools and techniques.
- Data Visualization: Experience with data visualization using QuickSight, Tableau, or similar tools.
- Analytical and Communication Skills: Strong analytical skills with the ability to present information professionally and concisely with supporting data.
- Team Collaboration: Ability to work effectively and independently in a fast-paced environment with tight deadlines, and collaborate with multiple teams and departments.
Requirements:
- Bachelor's degree in Engineering, Mathematics, Statistics, or a similar quantitative discipline.
- 2-3 years of relevant experience as a Business Analyst, Data Scientist, Business Intelligence Engineer, Data Engineer, or equivalent.
- Superior verbal and written communication skills.
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Customer Service Specialist Analytics
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Customer Service Specialist
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