Customer Service Director
4 weeks ago
Jeeny is a mobile application that simplifies daily commuting and transportation. Our mission is to make mobility accessible, affordable, and flexible for everyone.
We are a joint venture between MEIG, Rocket Internet, and IMENA. Jeeny was established in 2014 as Easy Taxi, but we revamped our services in 2016 to cater to a broader range of transportation options. Today, we operate in Saudi Arabia and Jordan.
We have offices in Riyadh, Jeddah, Madinah, Dammam, Khobar, Amman, Lahore, and Karachi.
About the RoleAs the Head of Customer Service at Jeeny, you will lead our efforts to deliver exceptional customer service standards. Your key responsibilities will include developing and executing customer service strategies, leading and mentoring the customer service team, and overseeing daily operations.
Key Responsibilities:
- Develop and implement customer experience enhancement strategies
- Lead and mentor the customer service team to achieve departmental goals
- Oversee daily operations, including handling customer inquiries and resolving escalated issues
- Analyze customer feedback and data to identify trends and areas for improvement
- Collaborate with cross-functional teams to align customer service goals with business objectives
- Establish and enforce customer service policies and standards
- Monitor performance metrics and implement corrective actions as necessary
- Stay up-to-date with industry trends and recommend innovative solutions
To be successful in this role, you will need:
- 5-7 years of experience in a customer service managerial role
- Proficiency in both written and spoken Arabic and English
- Strong data analytics skills
- Advanced proficiency in Microsoft Office suite
- Excellent communication and project management skills
We offer a competitive salary, opportunities for growth and development, and a range of benefits, including health insurance, life insurance, and a hybrid work model.
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