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Customer Service Representative

2 months ago

Amman, Amman, Jordan Amazon Full time

Amazon Customer Service Job Description

**About the Role**

As an Amazon Customer Service Associate, you will be the first point of contact for our customers, answering their requests through phone, chat, and/or email. You will be responsible for resolving customer queries, addressing issues, and providing excellent customer service.

**Key Responsibilities**

* Respond to customer inquiries in a timely and professional manner
* Resolve customer complaints and issues in a fair and efficient way
* Use Amazon's tools and resources to navigate and research solutions
* Communicate effectively with customers to ensure their needs are met

**What We're Looking For**

* Hard-working, articulate, and detail-oriented individuals
* Friendly and customer-focused individuals who can handle high-pressure situations
* Ability to learn quickly and adapt to change
* Comfortable working in a fast-paced environment with multiple priorities

**Benefits**

* Medical insurance
* Pension plan
* Internet allowance
* Lifestyle benefits and retail discounts through Amazon Extras program
* Expert training and ongoing opportunities to learn and develop skills

**Why Amazon?**

Amazon is a dynamic and innovative company that offers a unique opportunity to work with a global brand. As an Amazon Customer Service Associate, you will have the chance to develop your skills, work with a diverse team, and make a real impact on customer satisfaction.