Operations Director

1 week ago

Amman, Amman, Jordan Canonical Full time
About the Role

We are seeking a highly skilled and experienced Operations Manager to join our team. As an Operations Manager, you will be responsible for delivering precise, scalable revenue operations for business conducted through alliances and indirect channels.

Key Responsibilities
  • Develop and lead a team of revenue operations analysts in driving critical partner processes and providing daily operational support and enablement to sales, partners, and cross-functional teams for all partner related issues.
  • Drive partner Sales Engagement, Training/Enablement/Data Enrichment, Customer Relationship Management, Deal Registration, Configure Price Quote, Analytics and Commissions.
  • Instrument, measure and improve processes across the entire revenue operations spectrum for alliances and partners.
  • Deliver metrics and reporting to monitor and improve the operational effectiveness of critical channel and partner processes, including onboarding, deal registration and certification.
  • Oversee our partner portal, distributor store and other sales technology and processes, driving automation and process improvements and partnering with our commercial systems engineering team to continuously improve business systems and integration.
  • Lead the introduction to channels of new products, pricing, packaging and bundling through systems that are easy for our partners to navigate and quote.
  • Drive data quality in our alliance and partner tools, through order processing, new hire training, process documentation, reporting and data cleansing.
  • Lead and enhance our commercial review process for evaluating and steering alliance and partner sales opportunities.
  • Own the commission plan and lead the process for setting goals, evaluating and paying against that plan for alliance and partner sales and business development teams.
Requirements
  • An exceptional academic track record from both high school and university.
  • Undergraduate degree in a related field, or a compelling narrative about your alternative path.
  • Drive and a track record of going above-and-beyond expectations.
  • Experience operating in a senior leadership role, driving effectiveness of channel and alliance partnerships, ideally within a similar technology subscription-based business.
  • Track record of providing insight through robust technology platforms, data, analytics, compensation systems and processes to deliver excellent revenue operations.
  • Deep understanding of working in a global, multicultural organisation including managing a team of direct reports remotely in different time zones.
  • A thoughtful systematic approach, skill in measuring, identifying and delivering systems and processes that ensure repeatable, scalable outcomes.
  • Comfort with commercial pressure, and the ability to put revenue teams under appropriate performance pressure.
  • Organisational skills and the ability to interact and work with stakeholders within all levels of the organisation.
  • Communication and negotiation skills to achieve buy-in to priorities from key stakeholders.
  • Fluent in business English (written and spoken).
  • Willingness to travel internationally up to 4 times a year for company events.

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