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    {"Job Title": "Reservations Agent", "Job Description": "Key ResponsibilitiesDeliver exceptional customer service to guests and internal stakeholders.Process and manage room reservations, ensuring accuracy and efficiency.Communicate with guests, sales offices, and other departments to coordinate reservations and special requests.Stay up-to-date on hotel...

Assistant Reservations Manager

5 months ago

Amman, Jordan Accor Full time

Job Description

Reporting to the Reservations Manager, responsibilities and essential job functions include but are not limited to the following:

  • Consistently offer professional, friendly, and engaging service
  • Support the Reservations Manager in Leading and managing all aspects of the Reservations department and ensure all service standards are followed
  • Manage and coordinate all group and individual reservations
  • Maintain close liaison with the Sales, Conference, and Accounting teams
  • Produce daily, weekly, monthly and quarterly reports as required
  • Attend pre-convention meetings and revenue management meetings as required
  • Maximize revenues by ensuring all Reservation Agents are knowledgeable in room product and hotel services
  • Conduct regularly scheduled departmental meeting
  • Ensure effective productivity of all Colleagues through staff scheduling and adhering to budget guidelines
  • Balance operational, administrative and Colleague needs
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Follow department policies, procedures and service standards
  • Follow all safety policies
  • Other duties as assigned