Customer Retention Manager

Provide regular market research plans, actions, trends, and competitors activities and create market reports and update them regularly to provide insights on the market status and assist in the decision-making process.Gathering and analyzing data and creating reports and dashboards to present information and KPIs to optimize CVM activities and accelerate...

Handling elite /premium subscription activations and refundHandling Career services inbox questions and queries over emailInteracting and resolving Customer complaints, issues, queries that come to the operations team via different channelsLiaise with other ops team and finance team for various complaint resolutionsLead assignment and management through...

Orchestrate a high volume of quality engagements via phone, email, social media, and other mechanisms to maximize impact on customer success within a defined territoryBuild relationships and collaborate with sales teams and both internal and external partners to achieve renewal and expansion of the business relationship with customersIn collaboration with...

Role Definition This role will be responsible for Managed Services PnL, Customer SLAs, Customer Satisfaction, Process Adherence and People Management across (Tech Experts, MIS Analysist, Shift Management). Contribute towards Company goals, constantly ensure improvement in the way of working and improve the outcome. Responsibility and Deliverables...

We are growing our Customer Success team to continue to offer thoughtful, smart, precise interactions across all our product portfolio, from Ubuntu to open source infrastructure and applications. In order to provide the appropriate level of focus for each and every customer, CSMs are specialized in the following segments:Mass - SMEs or large businesses...

Manage and expand Voice of Customer sources, flexibly utilize various tools to collect customer feedback before/after product and service use, and collect and analyze feedback on Aramex services through various channels in order to derive actionable insightsCreate a customer voice database to enhance understanding of the needs and expectations of different...

About the jobWorking at Thoropass At Thoropass, we are on a mission to transform an industry that’s never been known for innovation, but we aren’t letting that stop us. We love collaborating to come up with new ways to solve problems that would stump other teams, and we have created a workplace where the best idea wins, and we bring out the best...

Lead and inspire talented engineers in an agile development environment to innovate, implement, and deploy and own end-to-end complex software solutions in a commercial, mission-critical environment for millions of customers .Develop and grow engineering talent through effective mentoring, coaching, and retention strategies in a fast-growing, highly...

About the jobWho We Are And What We DoDeel is a global team that helps businesses hire anyone, anywhere, easily. Deel consists of more than three thousand self-driven individuals spanning over 100 countries. Our unified yet diverse culture keeps us continually learning and innovating the Deel platform and our products for customers.Companies should be able...

Account Manager - Travel RequiredKey Accountabilities Help identify and lead interactions with assigned group of customers to resolve sales opportunities.Participate in resolving problems and ensuring customers receive high quality service.With minimal mentorship, develop client retention and growth plans and strategies for developing profitable business...

The ideal candidate thrives in an ambiguous environment where they must develop, implement, and iterate on business strategies to deliver growth and positive experience for clients. This person has relentlessly high standards and operates as a business owner who understand key levers to achieve results through their team. They have a passion for people...

Manage Global Nomads’ growing portfolio of programs, including Student to World and Seat at the Table, with a focus on implementation coordination, program execution, process improvement, and customer success.Manage Global Nomads’ multinational implementation support staff, ensuring that everyone is effectively performing all job duties, meeting...

Delivering a comprehensive service to enquiring customersPossibly delegating certain customer enquiries to specific teamsManaging a large number of incoming calls and emailsManaging customers’ accountsKeeping a record of customer interaction and details of actions takenCommunicating with internal teams to discuss sales targetsGenerating sales leads,...

Analyzes user behavior and related metrics to evaluate strategies and tacticsDevelop strategies and execute CRM programs that activate, grow and retain customers maximizing ROI within budget.Responsible for interpreting customer database information and determining effective customer segmentation and targeted contact strategies.Drive engagement and retention...

A customer experience manager (CEM) links the gap between the brand they work for and the customer. It is their job to ensure that customer experience is engaging, efficient, and effective. They make sure that customer satisfaction and loyalty rates increase, gaining more recommendations from those customers.

Develop and manage client portfolios.Sustain business growth and profitability by maximizing value.Analyze customer data to improve customer experience.Hold product demonstrations for customers.Improve onboarding processes.Evaluate and improve tutorials and other communication infrastructure.Mediate between clients and the organization.Handle and resolve...

The purpose of this role is to manage, monitor and review the planning and tracking of exams capacity/resources requirements against demand for venues and venue staff while maintaining agility and ensuring contingency and cost efficiency. This is to include developing a workforce plan, resource engagement/retention strategy, succession planning and...

Work with Directors and practice leaders to help setup a consulting practice.Assist leaders to build intellectual property such as templates, frameworks, accelerators and tools for different Consulting services.Actively help in the growth across the verticals &; customer segments for the consulting services portfolio.Lead and deliver consulting projects for...

Track long term sales dataImplement new technologies as needed to support marketing and sales teamsServe as a liaison between teams and upper managementFollow ethical practices with consumer and customer dataAssist marketing teams in determining customer outreach methodsMonitor and assist with customer retentionTrain staff on new technology and...

Develop a culture of customer service.Lead, inspire, and coach a team of Customer Support Agents (10-14 employees) to help them grow and deliver the best service in the industry.Monitor and drive the performance of the Customer Support scope (resolution time, customer satisfaction, NPS, etc).Ensure customer support business continuity (scheduling, planning,...