Senior Technical Support

Act as the first point of contact with the customer for open cases.• Gather enough information (logs and screenshots) on reported issues and perform detailed case analysis.• Reproduce the reported case when applicable to improve the understanding of the exact issue.• Rapidly respond to customers with case status, corrective actions, and time...

About The Role & TeamAs a senior technical support specialist your main responsibility is to perform all customer applications and infrastructure support activities according to SITA standards and procedures or customer requirements as appropriate maximizing customer satisfaction by applying industry-leading processes and procedures.Please note that the Job...

: The Technical Advisor/Surveillance Focal Point will provide technical oversight as part of a multi-country project to strengthen integrated surveillance for COVID-19 pandemic response and other respiratory disease threats under the leadership of the Principal Investigator/Senior Technical Advisor.The successful candidate will work with the project team,...

Providing software application support under the supervision of the Senior Engineer.Performing analyses on software application functionality and suggesting improvements.Ensuring effective front end and back end functionality of applications.Consulting with the software development team, internal users, and clients to improve application performance.Managing...

Provide end user support and ensure that all ICT support requests and quires are logged in the helpdesk ticketing system and answered appropriately within the agreed service level of agreement (SLA), by taking the ownership of these requests, open, update and close them in the heldpesk ticketing system.Take ownership of users’ request/issues and be...

Responding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...

Install and configure computer hardware, software, systems, networks, and printerstroubleshoot system and network problems, diagnosing and solving hardware or software faults and respond in a timely manner to service issues and requests.Support the roll-out of new applications.Provide technical support across the company (this might be in person or...

• Excellent English (reading, writing, and speaking) is a must• Ability to confidently provide technical support and assistance to tech-savvy customers regarding software issues• Experience with troubleshooting, finding solutions and support customers • Experience working with ticketing systems• Ability to demonstrate critical...

The ideal candidate will be responsible for fixing technical issues for our clients. You will support the client by acting as a liaison between the client and other internal teams. The ability to understand how to install and structure computer equipment and devices. Responsibilities:Help clients resolve technical issues.Document all technical issues.Help...

Senior Technical Writer is a skilled wordsmith that typically produces and maintains technical documentation, tutorials and general learning materials for software products, services and processes. They are responsible to provide subject matter expertise and technical leadership; lead documentation tasks / projects to successful completion and other content...

Trilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts. Our communication systems...

Creates and maintains all user accounts and access rightsReceive and log problem calls or service requests with minimum delayAttempt to resolve as many problems calls or service requests on initial contactPerform tasks related to scheduled service requests, including equipment replacement, equipment installation/de-installation, software installation, LAN...

About the jobCrossover is the world's #1 source of full-time remote jobs. Our clients offer top-tier pay for top-tier talent. We're recruiting this role for our client, Trilogy. Have you got what it takes?Does this sound like you? Your friends and family call you to troubleshoot their technology problemsYou love learning new things, and the thought...

Serve as a single point of contact while effectively and cooperatively providing superior customer support and problem resolutionCreate service requests and properly document all customer interactions and troubleshooting actions in the department's case management systemProvide tier 2/3 functional and technical support on eXplorance software...

As a Senior Enterprise Presales Engineer, you will provide support to clients and to our team as the part of the sales process by designing and delivering solutions, proof of concept demonstrations, and consulting sales team on technical aspects of the opportunities.

Installing and configuring hardware and software components to ensure usability.Troubleshooting hardware and software issues.Upgrading the entire system to enable compatible software on all computers.Installing and upgrading anti-virus software to ensure security at the user level.Providing support to users and being the first point of contact for error...

Team Leadership: Lead and mentor a team of 8-10 technical support engineers supporting 1,000+ clients, ensuring they are trained, motivated, and equipped to provide exceptional support. Manage shift scheduling to ensure 24/7 customer support coverage.Customer Onboarding & Success: Oversee the customer onboarding process to ensure a smooth transition for new...

Astronomical IT is looking for a skilled Technical Support Specialist to work with us in a full-time position. Astronomical IT is a technology startup in Amman with a focus on sophisticated technology solutions for the international market. Working for Astronomical IT will be the perfect opportunity to grow and develop your skillset in a very challenging...

- Provide support and troubleshooting services to our ERP clients.- Familiar with Basic ERP modules sales, purchase, inventory, and accounting.- Work closely with the team to understand ERP software functionality and identify issues.- Provide a high level of customer service experience.- Analyze and resolve reported issues.- Deal with a lot of daily tickets...

After our successful Series D in 2021, we raised another $50M last year, doubling our valuation to $12B.There’s never been a more exciting time to join Deel — the market leader in international payroll and compliance.Responsibilities Proactively handling escalations, responding to issues in Jira and product enhancement requests in Deel speedDo...