Technical Support Engineer
2 weeks ago
- Installing and configuring hardware and software components to ensure usability.
- Troubleshooting hardware and software issues.
- Upgrading the entire system to enable compatible software on all computers.
- Installing and upgrading anti-virus software to ensure security at the user level.
- Providing support to users and being the first point of contact for error reporting.
- Managing technical documentation and assets management.
- Responding to all IT Service desk requests within the set SLAs.
- Building relationships with the teams in order to understand and support their business needs.
-
Technical Support Engineer
6 days ago
Amman, Jordan John Simon sent Today at 11:01 PM Specialized Technical Services Full timeResponding to technical support tickets.Contacting clients to find out the nature of the technical or IT issue.Linking to clients' computers via remote access.Traveling to clients' office or server location.Installing new hardware, software, and networking systems.Diagnosing and troubleshooting hardware, networking, and software issues.Proposing...
-
Support Engineer
3 weeks ago
Amman, Jordan Microsoft Full timeResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...
-
Technical Support Engineer
3 weeks ago
Amman, Jordan Crossover for Work Full timeThis role is the highest-level customer support engineer we have - our tickets cannot be elevated above you. The problems are complex. The solutions might be configuration, database-level, or even code-level.Trilogy takes pride in its customer support quality and makes sure customers are impressed at every interaction. It’s an immense responsibility,...
-
Support Engineer
2 weeks ago
Amman, Jordan Microsoft Corporation Full timeYou will diagnose and troubleshoot software and hardware problems and help our customers install applications and programs. Technical Support Engineer responsibilities include resolving network issues, configuring operating systems and using remote desktop connections to provide immediate support.
-
Technical Support Engineer
3 weeks ago
Amman, Jordan Phenix systems Full timeThe ideal candidate will be responsible for fixing technical issues for our clients. You will support the client by acting as a liaison between the client and other internal teams. The ability to understand how to install and structure computer equipment and devices. Responsibilities:Help clients resolve technical issues.Document all technical issues.Help...
-
Technical Support Engineer Operator Solutions
3 weeks ago
Amman, Jordan Global Modern Telecom Solution Full time• Acting as first point of contact with the customer for open cases.• Providing the customer with known workarounds and resolutions.• Installing and activate Globitel products inside and outside Jordan.• Telecommunication, Computer Engineering or any relevant degree• SQLinstallation and configuration• 0 to 3 year of experience...
-
Support Escalation Engineer
3 weeks ago
Amman, Jordan Microsoft Full timeHelp solve technically complex, strategic, high-profile or long-running customer cases that may require interaction with Software EngineeringResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g....
-
Technical Engineer
2 weeks ago
Amman, Jordan Hussein Atieh & Sons Co. Full timeAbout the jobTechnical Engineer • Reposbilities:- Preparation of the technical submittals i.e technical submittals, material submittals, method statements,…, et. • Job Requirements:- Bachelor's degree in Civil Engineering,- Minimum 8 years of experience as Technical Engineer in buildings projects.- Strong understanding of the technical...
-
Support Engineer
3 weeks ago
Amman, Jordan Microsoft Full timeResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g., first quality response, swarming, case documentation, customer expectation mgmt., etc.)Identify cases that require escalation (either...
-
Technical Support Specialist
3 weeks ago
Amman, Jordan Crossover Full timeTrilogy consistently wows its customers with the quality of our support. We’re committed to hiring the top 1%, so you’ll work with people who challenge you. We’ve been fully remote from the start. While other companies were left playing catch-up due to COVID, our teams continue to operate as remote-work experts. Our communication systems...
-
Technical Support Engineer
3 weeks ago
Amman, Jordan Global Modern Telecom Solution Full timeAct as the first point of contact with the customer for open cases.• Gather enough information (logs and screenshots) on reported issues and perform detailed case analysis.• Reproduce the reported case when applicable to improve the understanding of the exact issue.• Rapidly respond to customers with case status, corrective actions, and time...
-
Support Engineer
3 weeks ago
Amman, Jordan Microsoft Full timeScope a customer issue by collecting the relevant facts and investigate the problem by doing your own research and by involving other teams as needed.Consult and collaborate with your immediate peers or colleagues around the world and with management and engineering to resolve service issues.Act internally as a customer advocate.Empower customers to find...
-
Director Support Engineering Management
3 weeks ago
Amman, Jordan ACCOR Hotels Full timeAs we work to create a more connected customer experience across Microsoft we are focused on developing Connected Support Delivery (CSD). CSD is a customer-centric support delivery model for our most important commercial customers. As part of CSD, CSS Customer Aligned support resources work with other account aligned resources (e.g. CSAMs) from across...
-
Technical Support Team Lead
3 weeks ago
Amman, Jordan Proxidize Full timeTeam Leadership: Lead and mentor a team of 8-10 technical support engineers supporting 1,000+ clients, ensuring they are trained, motivated, and equipped to provide exceptional support. Manage shift scheduling to ensure 24/7 customer support coverage.Customer Onboarding & Success: Oversee the customer onboarding process to ensure a smooth transition for new...
-
Sr Presales Engineer
2 weeks ago
Amman, Jordan Specialized Technical Services – STS Full timeAs a Senior Enterprise Presales Engineer, you will provide support to clients and to our team as the part of the sales process by designing and delivering solutions, proof of concept demonstrations, and consulting sales team on technical aspects of the opportunities.
-
Application Support Officer
6 days ago
Amman, Jordan Specialized Technical Services Full timeProviding software application support under the supervision of the Senior Engineer.Performing analyses on software application functionality and suggesting improvements.Ensuring effective front end and back end functionality of applications.Consulting with the software development team, internal users, and clients to improve application performance.Managing...
-
Senior Pre-Sales Engineer Cloud Presales
3 weeks ago
Amman, Jordan Specialized Technical Services Full timeLeverages training, education, and previous experience to gather customer requirements, respectfully challenge customer assumptions, and translate into a supportable solution.Determine the technical requirements to meet client goals and act as liaison between the organization s sales/business development and architect & engineering groups.Respond to requests...
-
Support Engineer for Azure Bare Metal
3 weeks ago
Amman, Jordan Microsoft Corporation Full time• Responsible for the customer support experience with Microsoft• Own, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)• Identify cases that require escalation (either technically or strategically)• Create and maintain incident...
-
Support Engineer
3 weeks ago
Amman, Jordan Microsoft Corporation Full timeResponsible for the customer support experience with MicrosoftOwn, troubleshoot and solve customer technical issues, using collaboration, troubleshooting best practices and transparency within and across teams (e.g. swarming)Identify cases that require escalation (either technically or strategically)Create and maintain incident management requests to product...
-
IT Technical Support
3 weeks ago
Amman, Jordan Ipsos Stat Jordan Full timeInstall and configure computer hardware, software, systems, networks, and printerstroubleshoot system and network problems, diagnosing and solving hardware or software faults and respond in a timely manner to service issues and requests.Support the roll-out of new applications.Provide technical support across the company (this might be in person or...