ERP Technical Specialist

5 months ago


Amman, Jordan ARAMEX Full time

ERP Technical Specialist

Job Responsibilities

  • Provide ERP and other related software applications day to day support, including resolving user issues and troubleshooting technical problems.
  • Manage and maintain data within the ERP system and related software applications, ensuring data accuracy, consistency, and integrity.
  • Assist in configuring the ERP system and related software applications to meet the organization's specific needs and requirements.
  • Collaborate with other IT teams to integrate the ERP system with other software applications, databases, and systems.
  • Implement and maintain security measures within the ERP system to protect sensitive data and ensure compliance with data protection regulations.
  • Maintain documentation of system configurations, changes, and processes to ensure transparency and knowledge sharing within the organization.
  • Investigate and resolve technical issues, errors, and bugs in the ERP system, often in collaboration with the vendor's technical support.
  • Act as a point of contact between the organization and the ERP vendor, communicating issues, requirements, and collaborating on solutions.
  • Manage user access rights and permissions within the ERP system and related software applications. As per the internal system access policies.
  • Assist with ERP and software applications-related projects, such as upgrades, migrations, and new module implementations.

    Job Requirements

  • Familiarity with ERP systems is highly desirable. Specific experience with SAP is a significant advantage.
  • High-level knowledge in relevant programming languages, and databases, as well as an understanding of IT infrastructure, networking, and system administration.
  • Experience with data analysis, data cleansing, and data migration in the context of ERP systems.
  • Demonstrated experience in providing end-user support and training, creating user manuals, and conducting training sessions.
  • Familiarity with configuring ERP systems to meet specific business needs.
  • The ability to troubleshoot technical issues and provide solutions, often in collaboration with vendor support.
  • A willingness and ability to stay updated with the latest ERP system features and technologies.
  • B.A Degree in Management Information Systems, Business Information Systems, Industrial Engineering, Computer Information Systems, Computer Science or related fields, Logistics Sciences or related fields.
  • Experience 1-3 years



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