Jobs: The Ritz-Carlton Hong Kong

Open doors and assist guests visitors entering and leaving propertyMonitor and direct personal and commercial vehicle traffic on property including guest vehicles taxi cabs limousines and buses to ensure vehicles are legally parked and to maintain a smooth and efficient flow of trafficSupply guests with directions and information regarding property amenities...

Welcome customers upon entrance and confirm reservationsAct as the point of reference for guests who need assistance or information and attend to their wishes and requirementsUnderstand customer’s needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotelAcquire extensive knowledge of the premises and...

Responsible for the supervision of all aspects of Concierge functions in accordance with hotel standardsMaintains a concierge service and management philosophy that serves as a guide to respective staffResponsible for developing and maintaining the acknowledgment and service of all guests visiting the locationEnsures all departments are aware of all guests...

Provide administrative support for Director of Residences and or Residence Managers Document and communicate all requests complaints to the Director of Residences Residences Manager Serve as primary point-of-contact for all Residence ownersGenerate and implement newsletters and marketing programsAttend Board of Directors meetings and put sign in sheet and...

Supervising a team of Security PersonnelUse of IT systems for access control, site patrolling, emergency response, cash collection, report generating, incident investigation and all other standard security dutiesSolid experience in a similar environmentExcellent communication skills and be computer literateThe ability to work on your own initiative...

Conducting interviews, recruiting, and vetting new staff.Arranging training sessions with all new hires and refresher workshops for existing employees.Assisting managers with staff requirements.Identifying and addressing employee requirements regarding performance issues, training, and career growth.Performing various administrative tasks and accurately...

Greeting guests upon arrival and making them feel welcomed.Administering check-ins and check-outs.Providing front desk services to guests.Assigning rooms and taking care of administrative duties.Delivering mail and messages.Processing guest payments.Coordinating with bell service and staff management.Being a source of information to guests on various matters...

Answer and direct phone callsOrganize and schedule appointmentsPlan meetings and take detailed minutesWrite and distribute email, correspondence memos, letters, faxes and formsAssist in the preparation of regularly scheduled reportsDevelop and maintain a filing systemUpdate and maintain office policies and proceduresOrder office supplies and research new...

Ensure to maximize net room revenue contribution by detailed understanding of entire booking channels plus inventory management and rate therein.Perform steady evaluation of changing channel distribution models along with impact on consumer booking trends.Ensure to operationalize hotel as well as corporate pricing strategies by defining and managing all rate...

Inspect Common Areas, pool, etc. after being cleaned by Housekeeper to ensure quality standards. Assist Director of Facilities in managing daily activities. Act as a liaison to coordinate the efforts of Housekeeping, Engineering, and Concierge. Prepare, distribute, and communicate changes in room assignments. Communicate issues to next shift. Complete...

Patrol all areas of the property secure rooms assist guests with room accessConduct emergency response drills daily physical hazard safety inspections investigations interviews and key control auditMonitor Closed Circuit Televisions and alarm systems Authorize monitor and document access to secured areasAssist guests employees during emergency situations...

Managing Housekeeping Operations and Budgets Ensures compliance with all housekeeping policies standards and proceduresUnderstands the importance of department s operation on the overall property financial goals and educates staff on details as appropriateReviews staffing levels to ensure the guest service operational needs and financial objectives are...

Assists in conducting hazard and risk assessments at the property to include quarterly OSHA/SAFETY audits, incident tracking, and the hazard abatement process.Complies with applicable federal, state and local law and safety regulations.Maintains logs, certifications and documents required by law and Standard Operating Procedures.Supervises and reviews...

Assist in monitoring tracking employee relations issues including resolution and follow-upAssist and support management and the leadership team with handling and resolving Human Resources issuesMonitor all hiring and recruitment processes for compliance with all local state and federal laws and company policies and standardsInform Human Resources management...

Managing Meetings and Special Events Operations and Budgets Manages all aspects of the Meetings & Special Events division, to include Meetings & Special Events, Audio Visual, & potential Destination Services.Researches and analyzes new products, pricing and services of competition. Works with direct reports to review scheduled events and...

Areas of responsibility include Restaurants/Bars and Room Service, if applicable.Supervises daily restaurant operations and assists with menu planning, maintains sanitation standards and assists servers and hosts on the floor during peak meal periods.Strives to continually improve guest and employee satisfaction and maximize the financial performance in...

Exhibits culinary talents by personally performing tasks while assisting in leading the staff and managing all food related functions. Works to continually improve guest and employee satisfaction while maximizing the financial performance in all areas of responsibility.Assists in supervising all kitchen areas to ensure a consistent, high quality product is...

Write and present press releases to enhance awareness of store events, external event sponsorships and strategic partnerships.Develop and maintain promotional relations with local schools, community organizations and businesses.Perform as advocate as well as information source in store for graphics standards and regional marketing programs.Develop and...

Coordinates and implements accounting work and projects as assigned.Coordinates, implements and follows up on Accounting SOP audits for all areas of the property.Complies with Federal and State laws applying to fraud and collection procedures.Generates and provides accurate and timely results in the form of reports, presentations, etc.Analyzes information...

Create and maintain filing systemsCreate and type office correspondence using a computerDistribute and route mailOrder and track Human Resources office supplies and formsAnswer phone calls and record messagesCreate new employee personnel fileAssist walk-in candidates with application proceduresMaintain space designated for completing applications and ensure...