POS field Support Officer

7 days ago

Jordan Network International Full time
Description

We're currently looking to hire Consultants as POS field Support Officers across various cities in Jordan 

This is a consultant role (renewable every 3 months for the first year).

About the Job:

  • Test the services and programs and the merchant information efficiency.
  • Fixing faulty terminals within the same day with high-efficiency.
  • POS configuration, installation, training and maintenance, service activation .
  • Provide new terminals with necessary Applications and keys.
  • check the POS configuration, installation, training and maintenance, and service activation.
  • Do the Daily, Weekly, and Monthly inventory / added services reports and provide them to the direct manager.
  • Control implementation on CORTEX, MXP, TMs, and Middleware Systems.
  • Manage the ticketing system issues and requests. 
  • Create a geographic plan for the POS field support officers daily. 
  • Any other duties assigned by the direct Manager.
  • Settle not-settled transactions as received from the Merchants Services Department on a daily basis.
  • Answer queries and resolve issues by phone.
  • Enter daily reports on the ticketing system and tracking system.
Responsibilities

Skills and Competencies:

  • Strategic thinking and problem-solving abilities.
  • Excellent leadership and people management skills.
  • Proficiency in software and technology platforms.
  • Excellent communication and interpersonal skills.
  • Ability to manage change and drive continuous improvement.
  • Analytical and data-driven decision-making capabilities.
Qualifications

Education     : 

  • Bachelor's degree in computer information systems or any other related field

Experience   : 

  • 0-2 Year of experience in the same Field

Languages   : 

  • Arabic and English for Business needs

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