Business Operations Analyst,

Who We Are

KitchenPark helps restaurateurs worldwide succeed in online food delivery - our goal is to make food more affordable, higher quality, and convenient for everyone.

We take underutilized properties and transform them into smart kitchens so they can better serve restaurateurs, customers, and the neighborhoods they're in. Every time we launch a new facility we create jobs in that neighborhood, and we're proud to provide a wide range of cuisines and options for healthy food at an affordable price.

We're changing the game for restaurateurs whether they're entrepreneurs opening their first restaurant all the way through to your favorite global quick-service restaurant chains.

What You'll Do

As a Business Operations Analyst, you'll play a key role in transforming data into insights that power strategic and operational decision-making across the business. Working closely with leaders in Operations, Finance, Sales, and Real Estate, you will build and maintain the analytics infrastructure, dashboards, and automation tools that improve business performance and efficiency across multiple markets.

You will:

• Develop and maintain business operations dashboards and performance reports to provide actionable insights that drive data-informed decisions.
• Build and automate analytical models and data workflows using SQL, Looker/Tableau, and Google Cloud Platform (GCP).
• Partner with cross-functional teams to identify opportunities for process automation and operational optimization.
• Conduct deep-dive analyses on key operating metrics to uncover trends, test hypotheses, and support strategic initiatives.
• Proactively monitor the accuracy, quality, and integrity of operational data to highlight improvement opportunities.
• Communicate insights and recommendations effectively to business leaders, influencing prioritization and decision-making.
• Support the development of internal tools and data products that streamline workflows and enhance business productivity.
• Collaborate on go-to-market and strategic initiatives, providing analytics support to measure impact and performance.

What We're Looking For

We're looking for someone who thrives in fast-paced, data-driven environments and is passionate about turning complex data into clear business insights.

You'll bring:

• 2–5 years of experience in business analytics, operations, or business intelligence, ideally within tech, logistics, F&B, or hospitality sectors.
• Strong analytical and problem-solving skills, with proficiency in SQL and BI tools such as Looker, Tableau, or Power BI.
• Experience with data management and workflow automation tools (e.g., GCP, DBT, Airflow, or similar).
• A high sense of ownership, resilience, and hustle — you enjoy solving ambiguous problems and driving measurable outcomes.
• Exceptional communication skills and the ability to translate complex data into actionable insights for non-technical stakeholders.
• Familiarity with Python or basic scripting for data analysis is a plus.
• Competencies: Hustle, Resilience, Data Analytics, Data Precision, and Storytelling with Data.

Why join us

• Demand for online food delivery is growing really fast In the last 5 years, just in the US, the overall market has expanded 10X from $10B to $100B, and could expand to $500bn- $1T by 2030.
• Changing the restaurant industry: You'll be part of a team that helps restaurants succeed in online food delivery.
• Collaborative environment: You will receive support and guidance from experienced colleagues and managers, helping you to learn, grow and achieve your goals, and you'll work closely with other teams to ensure our customer's success.
  
  

What Else You Need To Know

This role is based in our Amman office. We believe that people do their best work when they are together. As a company, we're in the marketplace of ideas and innovation. When you're constantly innovating, changing how an industry works, inventing new products and processes - and we are doing all these things - we believe we're better as a team in person. That's why all of our teams (except for our field-based roles) work from one of our office locations 5 days a week.

Looking forward to sharing more about a Career of Substance at KitchenPark.

Ready to join us as we serve those who serve others?