Express Commercial Manager

19 hours ago

Amman, Amman, Jordan MINDFREE Consulting Full time $60,000 - $80,000 per year


Our client is a global distribution company that offers Express Deliveries, eCommerce Solutions, 3PL Warehousing & eCommerce Fulfillment, and Freight & Logistics Services. Looking for an "Express Commercial Manager" at their office in Amman.

Job Responsibilities:

  • Oversee daily express orders and import/export shipping reports from clients.
  • Manage client requests and concerns, ensuring prompt and effective responses.
  • Supervise clearance operations and coordinate with customs brokers to resolve issues.
  • Lead customer service and operations departments to achieve objectives.
  • Coordinate with accounting for customs duty settlements and oversee billing files.
  • Address client claims and implement corrective actions to maintain service quality.
  • Establish standard operating procedures for local operations processes.
  • Monitor and log shipping orders accurately into the system.
  • Manage warehouse clients and their insurance coverage.
  • Collaborate with IT for necessary developments to meet market requirements.
  • Ensure compliance with company policies and directives.
  • Collaborate with Sales Director to increase sales and negotiate contracts.
  • Coach and manage teams to improve performance and deliver exceptional customer service.
  • Analyze performance data and report against quality and productivity standards.

Job Requirements:

  • Bachelors degree in business administration, sales, or relevant field.
  • 5 to 8 years of experience in Customer Service, Sales, or Operations within the Express industry.
  • Proficiency in both verbal and written English.
  • In-depth knowledge of market dynamics and competitors.
  • Proficiency in MS Office Word, Excel, and Outlook.
  • Eligibility

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