Sales & Relationship Senior Officer

About Us

Network International is the largest Financial Technology company in the Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we have been growing in the direct-to-consumer card segment as well. 

Our EVP

Network International is the largest Financial Technology company in the Middle East and Africa. Payments is our core business where we provide services in more than 50 countries – UAE, Jordan, South Africa, Egypt are some of our key markets. Apart from payments, we provide services on Data and Insights, Lending, Insurance, Risk Solutions, etc. Our core customers are businesses at every scale and segment, though recently we have been growing in the direct-to-consumer card segment as well. 

Job Purpose

• Retain market share and maintain consistent good relationship.
• Ensure TAT of 24 hours for every service call. Provide the best technology to ensure seamless merchant support for settlements / Support.
• Introduction of any product to your merchant base.
• Develop and maintain ongoing merchant relationships with merchants.
• Attend all customer inquiries, investigate complaints, identify and recommend improvements to existing processes and procedure to maximize sales and service level within a highly competitive marketplace. 
• Create awareness and enhance card acceptance of the various card products, merchant education.

• Enhance the profitability of the merchant portfolio through periodic performance analysis, education, training, and quality servicing.
• Provide market / competitor intelligence and customer feedback for formulating sales strategies and tactics. 
• Provide high level of customer service, Including the consolidation and development of existing customer base analysis and consultation at a professional level.
•  Ensure adherence to NI standards of professional and ethical conduct.
• adherence to internal reporting requirements.
• Ensuring the delivery of a first-class relationship management service to all accounts within the portfolio.
• Meet all quantitative and qualitative performance standards.
• Ensuring the delivery of a first-class relationship management service to all accounts within the portfolio.
• Holistic segment management responsibility (financial, performance, measurement, reporting, people etc.).
• Develop and demonstrate solid understanding of different merchant segments and their sales channels to improve RM performance across the key account team.
• Work with marketing to harness internal and external information and data, on an ongoing basis, to improve understanding of customers 'buying triggers' and use to develop best upsell and cross sell practices.
• Build and heighten business acumen across the team to enable them to converse knowledgeably and build trust with their customers when discussing clients' business plans.
• Meet all quantitative and qualitative performance standards.
• Manage internal stakeholders to ensure key account merchants receive a premier service from all functional teams.
• Performance monitoring and measurement and management of issues and remedial activities.
• Merchant retention and business volume growth (organic, expansion, upsell & cross sell)
• Development of close, valued relationships built on trust, understanding and delivery of customer service excellence.
• Prepare and keep up to date individual merchant account plans in the agreed format.
• Progressively increase the number and value of exclusive contracts.

Education : Bachelor Degree in Business / Management or any related field.

Experience : 4+ Years Experience

Languages : English / Arabic

Computer Skills: Excellent.

Skills & Competencies:

• High level of Communication Skills.
• Presentation Skills.
• Empathy & Emotional Intelligence.
• Public Speaking.
• High level of Negotiation Skills.
• Stress Management / Anger Management Skills.
• High level of Customer Service Skills.
• Excellent Command of Sales Skills.