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Senior Technical Content Developer

2 months ago

Amman, Amman, Jordan Pivotal Partners Full time
About the Role

Pivotal Partners is a leading provider of innovative authorization solutions, exclusively partnered with a Series B ($85 Million) Y Combinator & Lightspeed Ventures backed company. This vendor helps enterprise organizations eliminate standing access and consistently protect critical systems and data. Their platform enables companies to achieve Zero Standing Privilege (ZSP) posture by continuously and contextually evaluating user access and authorizing access only when needed, reducing the risk of data breaches and security incidents caused by compromised accounts or misuse.

About the Company:

  • Pivotal Partners has experienced rapid growth, expanding to circa 5 Million users in just 18 months.
  • The company has assembled a talented founding leadership team from renowned organizations such as AppDynamics, Docker, and Z-scaler.
Key Responsibilities
  • Collaborate with cross-functional teams, including engineers, product managers, customer service teams, and end-users to craft and enhance documentation.
  • Take the lead in articulating new products and features, shaping the content landscape for a product that touches millions of lives every day.
  • Develop and refine product guides in line with organizational standards, covering everything from help content to technical and product documentation.
  • Engage with content authorities and project leads to simplify complex product details into practical and precise documentation.
  • Liaise extensively with teams across product, engineering, and customer service to detail the usage of new features for both technical and layperson audiences.
Requirements
  • Demonstrated background in technical writing, ideally within the software sector.
  • Exceptional skills in both written and verbal communication, with an attention to precision.
  • High technical proficiency and a quick learner of intricate technical subjects.
  • Skilled in the use of documentation software and tools, such as Microsoft Office, Markdown, Adobe FrameMaker, or equivalents.
  • Experience with version control systems (like Git) and documentation platforms (such as Notion) is advantageous.
  • Capable of autonomous and effective work in a remote setting.
  • Previous involvement in the risk management, artificial intelligence, or financial technology sectors is valued but not mandatory.
  • Holds a Bachelor's degree in English, Technical Writing, Computer Science, or a related discipline.