Support Professional

6 days ago

Amman, Jordan beBeeTechnical Full time

Job Overview

We are seeking a skilled Technical Support Engineer to join our team. This role is responsible for providing expert technical support to customers, troubleshooting and resolving complex issues.

About the Role

This position involves working closely with customers to understand their technical needs and delivering tailored solutions. As a Technical Support Engineer, you will be the primary point of contact for customer inquiries and will work collaboratively with internal stakeholders to resolve issues efficiently.

Key Responsibilities

  • Provide high-quality technical support to customers via phone, email, or chat
  • Troubleshoot and resolve complex technical issues in a timely manner
  • Work collaboratively with internal stakeholders to resolve issues efficiently
  • Develop and maintain knowledge of Microsoft products and services
  • Stay up-to-date with industry trends and emerging technologies

Benefits

This role offers a range of benefits, including:

  • A competitive salary and bonus structure
  • A comprehensive benefits package, including medical, dental, and vision insurance
  • A 401(k) retirement savings plan with company match
  • A flexible work arrangement, allowing you to work from home up to 100%

What We Offer

We offer a dynamic and supportive work environment that fosters growth and development. As a Technical Support Engineer, you will have the opportunity to:

  • Work on a wide range of technical projects and challenges
  • Collaborate with a talented team of engineers and technicians
  • Develop your skills and knowledge through training and professional development opportunities
  • Contribute to the success of our customers and the company as a whole

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