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Operations Coordinator

2 months ago


Amman, Amman, Jordan Braintrust Full time

{"h1": "Operations Coordinator", "p": "At Braintrust, we're seeking a dedicated Operations Coordinator to support operations on the Collectible Avatar Creator Program. This role involves overseeing various operational tasks, ensuring smooth workflows, and maintaining high standards of efficiency and effectiveness in our processes.", "ul": [{"li": "Monitor the review queue, identifying items approaching their service level agreement (SLA) deadlines, and coordinate with relevant team members to address these promptly."}, {"li": "Examine the engineering and design escalation queues for hidden items and flag unoriginal work or AI-generated content."}, {"li": "Monitor the staging pipeline to identify and resolve any stuck items by requesting upload retries."}, {"li": "Add newly onboarded artists to the r/CollectibleCreators subreddit and moderate the r/CollectibleAvatars and r/CollectibleCreators forums."}, {"li": "Regularly update the shop's dynamic layout."}, {"li": "Oversee the creator Zendesk queue to ensure timely and effective support responses."}, {"li": "Manage creator modmail communications."}], "h2": "Key Responsibilities", "p": "This role requires approximately 1-2 hours per week for review queue monitoring, 1 hour per week for escalation queue processing, 15 minutes per week for staging pipeline oversight, 10 minutes per week for community management, 15 minutes per week for dynamic layout updates, 6 hours per week for Zendesk queue monitoring, and 1 hour per week for modmail coordination.", "h3": "What We Offer", "p": "As an Operations Coordinator at Braintrust, you will have the opportunity to work on a dynamic and innovative program, collaborate with a talented team, and contribute to the growth and success of our company.", "h4": "How to Apply", "p": "If you're a motivated and detail-oriented individual with excellent communication skills, we encourage you to apply for this exciting opportunity.", "p": "Please submit your application, including your resume and a cover letter, to [insert contact information]."}