Operations Team Manager

1 week ago


Amman, Amman, Jordan Amazon Full time
Job Description

We are seeking a highly skilled and experienced Operations Team Lead to join our team at Amazon. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our production processes and maintaining a safe and healthy work environment.

Key Responsibilities
  • Culture of Safety: Create and cultivate a culture of safety by identifying safety opportunities throughout the work area and ensuring that all employees are aware of and follow safety protocols.
  • Quality and Customer Satisfaction: Ensure that customer orders are fulfilled according to quality guidelines and that all products meet the highest standards of quality.
  • Communication and Collaboration: Continuously provide information regarding shift progress to managers and line operators, and collaborate with support functions and other departments to address common issues or needs.
  • Labor Allocation and Optimization: Adjust labor allocation within assigned departments during shifts according to the latest plan, and drive proactive actions to remove obstacles impacting good shift performance.
  • Training and Development: Provide training and feedback to line operators regarding quality performance and safe behaviors, and develop thematic skills on all operational processes of the assigned department.
Requirements
  • Professional Qualifications: Professional qualification diploma (Level 3 according to the European Qualifications Framework [EQF])
  • Language Skills: Excellent command of the Italian language (speaking, listening, writing) and basic command of English (A2, elementary-pre-intermediate)
  • Communication and Analytical Skills: Good communication skills, analytical skills (ability to identify root causes of problems, predict problems by examining data and Key Performance Indicators), and proactive approach and strong problem-solving skills.
  • Leadership Experience: Experience coaching or leading a team
Preferred Qualifications
  • English Language Skills: Effective command of English (B1, Intermediate)
  • Lean Methodology: Basic understanding of Lean methodology
  • Attention to Detail: Detail and precision-oriented, with ability to analyze the operational process in depth and develop ideas for continuous improvement


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