Exams IT Service Delivery Officer

1 week ago


Amman, Amman, Jordan British Council Full time
Job Summary

We are seeking a highly skilled and experienced IT Service Delivery Officer to join our team at the British Council. The successful candidate will be responsible for providing technical assistance and support for exams delivery, including venue sourcing, implementation of CBT products, and digital systems.

Key Responsibilities
  • Provide technical support and assistance for exams delivery, including troubleshooting of devices used in exams delivery.
  • Log and report technical incidents of exams products, and develop improvement plans to mitigate technical incidents.
  • Support venue staff technicians in exams and products technical knowledge delivery, and collaborate with the operations team to recruit venue staff technicians.
  • Continuously provide feedback to Regional and Cluster IT Service Delivery colleagues to suggest improvements to delivery processes and training materials.
  • Liaise with software and application suppliers to submit technical issues and advise on proper solutions.
  • Manage the lifecycle of devices used in exams delivery, ensuring technical compliance of equipment and connectivity at test venues.
  • Occasional work travel may be required according to business needs.
Requirements
  • Strong technical knowledge and experience in exams delivery and CBT products.
  • Excellent communication and problem-solving skills.
  • Ability to work independently and as part of a team.
  • Strong analytical and troubleshooting skills.
  • Experience in managing technical incidents and developing improvement plans.


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