Exams IT Service Delivery Officer

1 week ago


Amman, Amman, Jordan British Council Full time
Job Title: Exams IT Service Delivery Officer

At the British Council, we are seeking a highly skilled and experienced Exams IT Service Delivery Officer to join our team in Jordan. As a key member of our IT Service Delivery team, you will play a critical role in ensuring the smooth delivery of exams and tests in Jordan.

Main Responsibilities:
  • Provide technical assistance and support to our exam delivery teams, ensuring that all technical issues are resolved promptly and efficiently.
  • Work closely with our IT Service Vendors to ensure that they are providing high-quality services and support to our exam delivery teams.
  • Monitor and report technical incidents and issues, and work with our IT teams to resolve them in a timely manner.
  • Provide training and support to our venue staff and IT Service Vendors on exam delivery systems and processes.
  • Collaborate with our operations team to ensure that all exam delivery processes are running smoothly and efficiently.
Requirements:
  • Experience in a customer-facing role, with a strong focus on delivering excellent customer service.
  • Excellent technical skills, with a strong understanding of hardware, software, and network devices.
  • Ability to work in a fast-paced environment, with a strong attention to detail and ability to prioritize tasks effectively.
  • Strong communication and interpersonal skills, with the ability to work effectively with a diverse range of stakeholders.
Desirable Requirements:
  • Experience of supporting the delivery of computer-based exams.
  • Troubleshooting experience of hardware, software, and network devices.

We offer a competitive salary and benefits package, as well as opportunities for professional development and growth. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply for this exciting opportunity.



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