Customer Success Manager

4 weeks ago

Amman, Amman, Jordan Thoropass Full time
{"About the Job": "About the Job

We're seeking a tech-savvy Customer Success/Account Manager to join our EMEA Customer Success Team. As the first member of this team, you'll be working with other awesome tech startups by engaging with their founders and leadership teams. Your sphere of influence will include maintaining customer relationships, networking, implementing success programs, contributing to sales, onboarding and training clients, and minimizing churn.

", "Key Responsibilities": "Key Responsibilities
  • Own post-sales relationships with our existing and new customers with contributions to growing ARR (annual recurring revenue)
  • Help improve customer experience through data analysis
  • Contribute to tutorials and communications
  • Maximize customer retention
  • Aid in innovative product design and development
", "Key Skillsets / Knowledge Requirements": "Key Skillsets / Knowledge Requirements
  • Detail oriented with strong organizational skills
  • Ability to handle multiple priorities
  • Demonstrated leadership qualities
  • High computer literacy and ability to learn new software
  • Passion for service
", "Educational Requirements and Career Experience": "Education and Experience
  • Bachelor's degree
  • 2-6 years of experience in a customer-facing role and startup SaaS experience
", "About Us": "About Us

Thoropass combines simple software with expert guidance to help SaaS companies manage security compliance, security audits, and enterprise procurement security diligence. We're a rapidly expanding team based in New York, founded in May 2019, and backed by top investors including J.P. Morgan, PayPal Ventures, Fin Capital, Centana, and Bain Capital.

", "Our Mission": "Our Mission

We're on a mission to transform an industry that's never been known for innovation. We love collaborating to come up with new ways to solve problems that would stump other teams, and we have created a workplace where the best idea wins, and we bring out the best in each other.

", "What We Do": "What We Do

We help companies adopt stage-appropriate compliance practices that enterprises can trust and reduce the time and costs of security audits by 50% or more.

", "Why Work with Us": "Why Work with Us

We're a team of entrepreneurial people with a bias toward action, an insatiable intellectual curiosity, and a desire to learn and grow personally and professionally. By bringing remarkably talented people together, we have the opportunity to create something truly amazing for our customers and our team.

", "How to Apply": "

Please submit your application through our website.

", "Contact Information": "

Please contact us at [insert contact email or phone number].

", "Disclaimer": "

Thoropass is an equal opportunities employer.

", "Language": "

We're a global company with a diverse team. We welcome applications from candidates of all backgrounds.

", "Language Code": "en-US"}

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