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Product Success Manager
2 months ago
We're seeking a seasoned Product Success Manager to join our team at Trilogy. As a key member of our product organization, you'll be responsible for bridging direct customer feedback with our product teams and harnessing impactful AI solutions to maximize customer success.
Key Responsibilities- Regularly interact with customers to gather feedback through discussions and product usage observations.
- Identify and onboard high-value customers with a strong product fit to participate in the Customer Advisory Board.
- Synthesize feedback into actionable insights and communicate these to the product and engineering teams.
- Drive innovation and customer success by leveraging the latest AI technologies.
- At least 3 years of experience in a customer success or product management role within the enterprise software industry.
- Experience using customer feedback to drive product improvements.
- Experience managing customer relationships and assisting customers to maximize product value and ensure successful adoption.
- Experience interacting with senior members of a customer's team, such as C-level executives or department heads.
- Experience leveraging AI technologies (such as ChatGPT, Claude, Bard, or Bing) in a product management context for tasks such as communication, personalization, positioning, strategy formulation, or feedback analysis.
Trilogy is a leading provider of software solutions for businesses. With a passion for innovation and customer success, we're dedicated to delivering cutting-edge technology that meets the evolving needs of our customers. As a Product Success Manager at Trilogy, you'll be part of a dynamic team that's shaping the future of software development.
