Customer Success Manager
4 weeks ago
We are seeking a highly skilled Customer Success Manager to join our team at Canonical. As a Customer Success Manager, you will be responsible for ensuring the success of our customers in the Americas region or APAC region.
Key Responsibilities- Onboard new customers and introduce them to our products and support processes, including Ubuntu Pro, MAAS, Landscape, Openstack, Ceph, Kubernetes, and data applications.
- Elaborate and coordinate complex projects in interaction with developers, IT managers, and decision makers from various industries.
- Collaborate with Sales, Field Engineering, and Support in developing and delivering engagement plans that fulfill the customer's objectives.
- Manage a portfolio of customers in a specific geographic region and identify growth opportunities or renewal risks in coordination with Sales.
- Experience running a disciplined, weekly customer and business review process with cross-functional teams, identifying and prioritizing blockers, and driving resolution through corporate product and engineering teams.
- Serve as a customer advocate internally and influence Canonical products roadmaps, Canonical websites, documentation, processes, and people to improve customer satisfaction and retention.
- Supporting customers through reactive ticket requests.
- Create campaigns targeting multiple customers through digital touch-points and activities.
- Minimum 5 years of work experience with a strong relation to IT and with exposure to projects related to at least one of these topics: Linux OS, data applications, storage, cloud computing, networking, security, migration, IoT.
- Excellent presentation skills with the ability to guide a conversation about complex software.
- Experience building and improving internal processes while maintaining timely delivery to customer-related projects.
- A true team player capable of interacting with all departments and at all levels both internally and externally.
- Knowledge of agile methodologies.
- Distributed work environment with twice-yearly team sprints in person.
- Personal learning and development budget of USD 2,000 per year.
- Annual compensation review.
- Recognition rewards.
- Annual holiday leave.
- Maternity and paternity leave.
- Employee Assistance Programme.
- Opportunity to travel to new locations to meet colleagues from your team and others.
- Priority Pass for travel and travel upgrades for long haul company events.
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Amman, Amman, Jordan Canonical Full time{"title": "Customer Success Manager", "description": "Job SummaryWe are seeking a highly skilled Customer Success Manager to join our team at Canonical. As a Customer Success Manager, you will be responsible for ensuring our customers achieve their desired outcomes from our products and services.Key ResponsibilitiesOnboard new customers and introduce them to...
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