Team Leader

1 week ago


Amman, Amman, Jordan MedNet Jordan Co. W.L.L Full time
Your Job

As a Team Leader at MedNet Jordan Co. W.L.L, you will be responsible for guiding and motivating team members to achieve their targets and deliver exceptional customer service.

Key Responsibilities:

  • Define targets for team members and provide guidance on expected performance levels.
  • Lead and inspire team members to deliver high-quality customer service.
  • Conduct call monitoring and audits to ensure compliance with policies and procedures.
  • Prepare roster arrangements and ensure fair distribution of shifts among team members.
  • Manage day-to-day customer service operations and implement policies and procedures effectively.
  • Handle team escalations and provide accurate guidance and support.
  • Proactively address customer complaints and follow up with designated departments to ensure resolution.
  • Provide statistics for weekly/monthly performance reports for management review.
Your Profile

To be successful in this role, you will need:

  • Bachelor's degree.
  • 3+ years of experience in a contact center team leader or supervisory role within the healthcare industry or insurance-related field.
  • Computer literacy (MS Word, MS Excel, MS PowerPoint).
  • Health insurance industry/market knowledge.
  • Excellent spoken and written communication skills (Arabic is an added advantage).
  • Excellent leadership skills (coaching and development).
  • People-oriented (inspire and motivate) & customer-oriented.
  • Reporting analysis & problem-solving.


  • Amman, Amman, Jordan Amazon Full time

    About the JobWe are seeking a highly skilled and motivated Maintenance Team Leader to join our Amazon Operations team. As a key member of our team, you will be responsible for ensuring the smooth operation of our distribution centers and delivery stations.ResponsibilitiesLead a team of maintenance professionals to ensure the efficient maintenance of...


  • Amman, Amman, Jordan Pharmaceutical Research Unit Full time

    Bioanalytical Team Leader OpportunityWe are seeking a highly skilled Bioanalytical Team Leader to join our team at Pharmaceutical Research Unit (PRU/APIC). As a leading clinical research organization in the MENA region, we offer a comprehensive range of services to pharmaceutical and healthcare companies.The successful candidate will be responsible for...


  • Amman, Amman, Jordan Amazon Full time

    Brand Specialist Team LeaderWe are seeking a highly skilled Brand Specialist Team Leader to join our team at Amazon. As a key member of our organization, you will be responsible for leading a team of Brand Specialists and driving business growth through strategic brand management.Key Responsibilities:Partner with cross-functional teams to develop and...


  • Amman, Amman, Jordan Amazon Full time

    Brand Specialist Team LeaderAs a Brand Specialist Team Leader at Amazon, you will be responsible for leading a team of Brand Specialists who own the joint business plans for a large pool of vendors. Your primary goal will be to drive significant business impact and continually improve the quality of vendor and employee experience across multiple...


  • Amman, Amman, Jordan Pharmaceutical Research Unit Full time

    Bioanalytical Team Leader OpportunityPharmaceutical Research Unit (PRU) or Arab Pharmaceutical Industry Consulting (APIC) is a leading clinical research organization (CRO) that has been a driving force in the MENA region since 1993. Our mission is to provide comprehensive clinical development solutions that transform the drug development and health...


  • Amman, Amman, Jordan Orange Jordan Full time

    Job Title: Corporate Applications Development Team LeaderOrange Jordan is seeking a highly skilled and experienced Corporate Applications Development Team Leader to join our team. As a key member of our IT department, you will be responsible for leading and managing the development of corporate applications, ensuring they meet the business requirements and...


  • Amman, Amman, Jordan Orange Jordan Full time

    Job DescriptionJob Title: Corporate Applications Development Team LeaderJob Summary:As a Corporate Applications Development Team Leader at Orange Jordan, you will be responsible for leading a team of developers in the implementation of Oracle EBS solutions. You will work closely with business stakeholders to understand their requirements and develop...


  • Amman, Amman, Jordan umniah Full time

    Network Access Maintenance L2 Team LeaderJob OverviewAs a key member of Umniah's maintenance team, the L2 Network Access Maintenance L2 Team Leader will be responsible for overseeing and coordinating all corrective and preventive maintenance activities for the L2 team across Umniah's sites. This role requires strong leadership and technical skills to ensure...

  • Ecare Team Leader

    1 month ago


    Amman, Amman, Jordan ARAMEX Full time

    About the RoleAramex is seeking a highly skilled Ecare Team Leader to join our team. As a key member of our Ecare operations, you will be responsible for leading a team of Ecare agents to deliver exceptional customer experiences.Key ResponsibilitiesTeam LeadershipLead and Inspire a High-Performing Team: Foster a collaborative and supportive team environment...


  • Amman, Amman, Jordan AROMA CITY GROUP Full time

    About the RoleWe are seeking a highly skilled SharePoint Team Leader to join our team at Aroma City Group. As a key member of our digital transformation team, you will be responsible for leading and managing SharePoint and Power Platform development projects from initiation to completion.Key ResponsibilitiesProject Leadership: Define project scope,...


  • Amman, Amman, Jordan Pharmaceutical Research Unit Full time

    Job Summary:We are seeking a highly skilled Bioanalytical Team Leader to join our team at Pharmaceutical Research Unit. As a key member of our Bioanalytical Department, you will play a crucial role in supporting our continuous growth and delivering high-quality results.Key Responsibilities:Execute the bioanalysis of projects as per set plan, ensuring timely...

  • Sales Team Director

    4 weeks ago


    Amman, Amman, Jordan Transmed Full time

    Job DescriptionTeam ManagementWe are seeking a highly skilled Sales Team Leader to join our team at Transmed. As a Sales Team Leader, you will be responsible for providing training, coaching, and mentoring to the team to develop their conceptual selling skills and ensure proper career development.Organizational ExcellenceYou will organize and staff the team...

  • Sales Team Director

    4 weeks ago


    Amman, Amman, Jordan Transmed Full time

    Job DescriptionTeam ManagementWe are seeking a highly skilled Sales Team Leader to join our team at Transmed. As a Sales Team Leader, you will be responsible for providing training, coaching, and mentoring to the sales team to develop their conceptual selling skills and ensure proper career development.Organizational ExcellenceYou will organize and staff the...


  • Amman, Amman, Jordan umniah Full time

    Network Access Maintenance L2 Team LeaderJob OverviewAs a Network Access Maintenance L2 Team Leader at Umniah, you will be responsible for overseeing and managing all corrective and preventive maintenance activities for the L2 maintenance team across various sites. Your primary goal will be to ensure that network KPIs are met while adhering to health and...


  • Amman, Amman, Jordan umniah Full time

    Network Access Maintenance L2 Team LeaderJob OverviewAs a key member of Umniah's Network Access Maintenance L2 Team, you will be responsible for overseeing and coordinating all corrective and preventive maintenance activities for L2 maintenance teams across the company's sites. Your primary goal will be to ensure that network KPIs are met while adhering to...


  • Amman, Amman, Jordan Amazon Full time

    Category Leader Job DescriptionWe are seeking a seasoned Category Leader to drive growth and innovation in our business. As a key member of our team, you will be responsible for identifying input gaps in selection, pricing, and convenience, and developing strategies to address them.Key Responsibilities:Thought Leadership: Identify input gaps and develop...

  • Java Team Lead

    1 week ago


    Amman, Amman, Jordan Arab Bank Full time

    Job Title: Java Net Team LeaderArab Bank is seeking a highly skilled and experienced Java Net Team Leader to lead a team of developers in the design, development, and implementation of Java-based web applications using JSF, PrimeFaces, Springboot & ReactJS technologies.Key Responsibilities:Lead a team of developers in the design, development, and...


  • Amman, Amman, Jordan Petra Trading & Investment Co. Full time

    Job DescriptionKey Responsibilities:Lead a team of Sales Representatives to achieve daily and monthly sales targets.Develop and implement sales development plans to increase customer base and sales volume.Coach and direct team members to improve productivity and distribution.Work towards achieving the unit's monthly and annual sales objectives.About the...

  • Senior Team Manager

    4 weeks ago


    Amman, Amman, Jordan MedNet Jordan Co. W.L.L Full time

    Job Title: Team LeaderAt MedNet Jordan Co. W.L.L, we are seeking a highly skilled and experienced Team Leader to join our Customer Service team.Key Responsibilities:Define targets for team members and provide guidance on expected performance levels.Lead and motivate team members, facilitating effective communication and team meetings.Support team development...


  • Amman, Amman, Jordan Amazon Full time

    Amazon is seeking a skilled Frontend Engineer to join our ISP team. As a technical leader, you will be responsible for designing and developing scalable, highly available, and secure systems. Your expertise in JavaScript, HTML, and CSS will be essential in shaping our product vision and collaborating with UX designers and product managers to create dynamic...