Complaints Resolution Specialist

3 weeks ago


Amman, Amman, Jordan Deel Full time
Unlock Global Talent with Deel

At Deel, we're revolutionizing the way companies hire and manage global workforces. As a key member of our team, you'll play a vital role in ensuring seamless customer experiences and resolving complex complaints.

About the Role

We're seeking a highly analytical and customer-focused individual to join our Complaints Resolution team. As a Complaints Resolution Specialist, you'll be responsible for investigating and resolving customer complaints in a timely and professional manner.

Key Responsibilities
  • Investigate and resolve customer complaints through thorough analysis and research
  • Collaborate with cross-functional teams to identify and implement process improvements
  • Develop and maintain a deep understanding of Deel's products and services to provide expert support
  • Communicate effectively with customers through various channels, including chat, email, and social media
  • Stay up-to-date with industry trends and best practices to continuously improve customer experience
Requirements
  • Strong analytical and problem-solving skills
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment with tight deadlines
  • Fluent written and verbal English communication skills
  • Experience in customer-facing roles or complaint resolution preferred
What We Offer

At Deel, we're committed to fostering a diverse and inclusive work environment. As a Complaints Resolution Specialist, you'll have the opportunity to work with a talented team, develop your skills, and contribute to the growth and success of our company.



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