Complaints Resolution Specialist

3 weeks ago


Amman, Amman, Jordan Deel Full time
Unlock Global Opportunities with Deel

At Deel, we're revolutionizing the way companies hire and manage global teams. As a key member of our team, you'll play a vital role in fostering a diverse and inclusive economy by connecting top talent with innovative companies worldwide.

About the Role

We're seeking a highly skilled Complaints Resolution Specialist to join our team. In this role, you'll be responsible for handling formal complaints, collaborating with cross-functional teams, and implementing process improvements to ensure exceptional customer experiences.

Key Responsibilities
  • Investigate and resolve complex complaints in a timely and professional manner
  • Collaborate with internal stakeholders to identify and implement process improvements
  • Develop and maintain a centralized archive of complaint data, ensuring accurate and easy access
  • Specialize in various account topics and become a subject matter expert
  • Meet pod goals and contribute to a culture of fair treatment and customer satisfaction
Requirements
  • Strong analytical mindset with the ability to investigate and resolve complex issues
  • Excellent communication and problem-solving skills
  • Ability to work under tight deadlines and pressure
  • Fluent written and verbal English communication skills

We're looking for a talented individual who is passionate about delivering exceptional customer experiences and driving process improvements. If you're a motivated and detail-oriented professional with a strong analytical mindset, we encourage you to apply.



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