Reviews and Complaints Resolution Specialist

1 week ago

Amman, Amman, Jordan Deel Full time
Unlock Global Opportunities with Deel

At Deel, we're revolutionizing the way companies hire and manage global teams. As a Reviews and Complaints Resolution Specialist, you'll play a critical role in ensuring our customers receive exceptional support and service.

About the Role

We're seeking a highly analytical and customer-focused individual to join our team. As a Reviews and Complaints Resolution Specialist, you'll be responsible for:

  • Investigating and resolving customer complaints in a timely and professional manner
  • Collaborating with cross-functional teams to identify and implement process improvements
  • Developing and maintaining a deep understanding of customer needs and preferences
  • Providing exceptional customer support through multiple channels, including chat, email, and social media
  • Staying up-to-date with industry trends and best practices in customer experience and quality assurance
What We Offer

As a Reviews and Complaints Resolution Specialist at Deel, you'll enjoy a dynamic and supportive work environment, with opportunities for growth and development. You'll also have access to:

  • A comprehensive benefits package, including health insurance, retirement savings, and paid time off
  • Professional development opportunities, including training and mentorship programs
  • A collaborative and diverse team environment, with regular social events and team-building activities
  • Flexible work arrangements, including remote work options and flexible hours
Requirements

To be successful in this role, you'll need:

  • Excellent analytical and problem-solving skills, with the ability to investigate and resolve complex customer complaints
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and cross-functional teams
  • Proficiency in written and verbal English communication skills
  • A customer-focused mindset, with a passion for delivering exceptional customer experiences

We're an equal opportunities employer and welcome applications from diverse candidates. If you're passionate about customer experience and quality assurance, we encourage you to apply for this exciting opportunity.

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