Senior Social Community Manager

1 day ago

Amman, Amman, Jordan Ogilvy Full time
{"title": "Senior Social Community Manager", "description": "Job Summary

We are seeking a highly skilled Senior Social Community Manager to lead our social media presence and develop dynamic community initiatives. As the voice of our brand, you will be responsible for overseeing all community management functions across various social media platforms, engaging with our audience, and fostering a positive community environment.

Key Responsibilities
  • Develop and implement community management strategies that align with our brand goals and initiatives.
  • Manage day-to-day community activities, including moderating forums, responding to comments, and ensuring a positive community environment.
  • Craft and manage the social content calendar, ensuring a constant supply of relevant content.
  • Track, analyze, and report on community engagement metrics, adapting strategies as necessary to improve results.
  • Lead and mentor a team of community managers and moderators, setting clear objectives and providing feedback.
  • Collaborate with the marketing team to integrate community management with broader marketing campaigns.
  • Stay up-to-date with digital technology trends and use this knowledge to enhance the community experience.
  • Work closely with customer service to address customer complaints and issues promptly.
  • Act as the point of contact for cross-functional teams, providing insights on community feedback regarding products or services.
  • Manage crises and negative feedback by developing response strategies that protect the brand image.
  • Encourage user-generated content creation and sharing, and organize community events to increase brand loyalty.
Requirements
  • Bachelor's degree in Marketing, Communications, or a related field.
  • Minimum of 5 years of experience in social media management, community management, or a related field.
  • Strong track record of building and managing large, active online communities.
  • Excellent written and verbal communication skills, with the ability to engage effectively with various audiences.
  • Proficient in using social media analytics tools and able to interpret data to inform decision-making.
  • Demonstrated ability to develop strategic community management initiatives that meet business objectives.
  • Experience in leading and managing a team.
  • A problem-solver with the ability to handle crisis situations with poise.
  • Creative thinker with the ability to conceive and promote new ideas for content and community initiatives.
", "company": "Ogilvy"}

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