Hospitality Operations Manager

1 month ago


Amman, Amman, Jordan QUATRO Full time
About Quattro Village

Quattro Village is a dynamic business in Amman, Jordan, operating in the commercial and sports sectors. Our ambitious projects include a commercial plaza with high-end tenants, indoor and outdoor Padel courts, a Summer Restaurant, and an Entertainment Area.

Role Overview

This is a full-time on-site position for a Hospitality Manager located in Amman. The successful candidate will oversee all aspects of the hospitality department, including customer service, staff training, and operations.

Key Responsibilities
  • Develop and implement customer service strategies to enhance the guest experience
  • Train and develop staff to ensure exceptional service delivery
  • Manage hospitality operations, including food and beverage services
  • Collaborate with cross-functional teams to drive business growth and excellence
  • Ensure compliance with company policies and procedures
Requirements
  • Excellent communication and interpersonal skills
  • Experience in customer service and hospitality operations
  • Knowledge of the food and beverage industry
  • Experience in staff training and development
  • Bachelor's degree in Hospitality Management or related field
  • Ability to work effectively in a fast-paced environment
  • Strong problem-solving and decision-making skills
  • Fluency in Arabic and English

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