Airport Services Representative

1 week ago


Amman, Amman, Jordan Royal Jordanian Full time
Airport Services Agent

Job Summary: We are seeking a highly skilled and detail-oriented Airport Services Agent to join our team at Royal Jordanian. As an Airport Services Agent, you will be responsible for ensuring the smooth operation of our airport services, including check-in, baggage handling, and customer service.

Key Responsibilities:

  • Carry out passengers check-in process within the set time limitations
  • Check the serviceability of check-in counters and report any malfunction
  • Display security and safety notifications at check-in counters
  • Prepare check-in counters and ensure all necessary documents are available
  • Handle passengers embarkation process in due time
  • Implement baggage security control process
  • Handle delayed flights as per procedure
  • Perform required flights-related announcements
  • Prepare documents for boarding process
  • Carry out transfer check-in process for passengers and their baggage
  • Record and handle baggage claims for destruction, loss, damage, or delay
  • Handle baggage claims for Customer Airlines as per signed agreement
  • Prepare baggage services counters with required labels and forms

Requirements:

  • High school diploma or equivalent required
  • Excellent communication and customer service skills
  • Ability to work in a fast-paced environment
  • Attention to detail and organizational skills
  • Ability to work independently and as part of a team

What We Offer:

  • Competitive salary and benefits package
  • Opportunities for career growth and development
  • Collaborative and dynamic work environment


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