Key Account Specialist

6 days ago


Amman, Amman, Jordan Talabat Full time
Job Title: Specialist Key Accounts Operations

We are seeking a highly skilled Specialist Key Accounts Operations to join our team at Talabat. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our key accounts, including vendor onboarding, inventory management, and performance monitoring.

Key Responsibilities:
  • Vendor Onboarding: Own key account onboarding processes, including scanning inventory for catalogue creation and ensuring 100% accuracy and completion of assortment information.
  • Inventory Management: Coordinate monthly scanning dates for selected accounts and ensure actions are taken immediately (updating catalogue, price changes, etc.).
  • Performance Monitoring: Regularly review vendor's assortment, looking at orders generated and top out-of-stock worst offenders; share reports with the local ops manager.
  • Reporting: Generate performance reports supported with detailed data analysis to drive the right focus on key improvement areas.
  • Relationship Building: Regularly visit vendors to build strong on-the-ground relationships and leverage these to drive improvements, understand key pain points, and best practices.
  • Operational Oversight: Provide operational oversight on vendors' performance, ensuring they have the right training, tools, and processes in place.
  • Issue Resolution: Vendors' point of contact for any technical or process issues, creating incident tickets and providing guidance/solutions immediately.
  • Collaboration: Collaborate with other VCs within the market and across the region for best practices and lessons learned.

Requirements:

  • 3+ years of experience in an operational role
  • Strong vendor operational knowledge
  • Ability to document processes and guidelines
  • Ability to work with data and highlight key insights
  • Ability to solve minor issues efficiently and escalate when necessary
  • Ability to build relationships, motivate peers, and manage upwards

What We Offer:

A dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.



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