Key Account Specialist
6 days ago
We are seeking a highly skilled Specialist Key Accounts Operations to join our team at Talabat. As a key member of our operations team, you will be responsible for ensuring the smooth operation of our key accounts, including vendor onboarding, inventory management, and performance monitoring.
Key Responsibilities:- Vendor Onboarding: Own key account onboarding processes, including scanning inventory for catalogue creation and ensuring 100% accuracy and completion of assortment information.
- Inventory Management: Coordinate monthly scanning dates for selected accounts and ensure actions are taken immediately (updating catalogue, price changes, etc.).
- Performance Monitoring: Regularly review vendor's assortment, looking at orders generated and top out-of-stock worst offenders; share reports with the local ops manager.
- Reporting: Generate performance reports supported with detailed data analysis to drive the right focus on key improvement areas.
- Relationship Building: Regularly visit vendors to build strong on-the-ground relationships and leverage these to drive improvements, understand key pain points, and best practices.
- Operational Oversight: Provide operational oversight on vendors' performance, ensuring they have the right training, tools, and processes in place.
- Issue Resolution: Vendors' point of contact for any technical or process issues, creating incident tickets and providing guidance/solutions immediately.
- Collaboration: Collaborate with other VCs within the market and across the region for best practices and lessons learned.
Requirements:
- 3+ years of experience in an operational role
- Strong vendor operational knowledge
- Ability to document processes and guidelines
- Ability to work with data and highlight key insights
- Ability to solve minor issues efficiently and escalate when necessary
- Ability to build relationships, motivate peers, and manage upwards
What We Offer:
A dynamic and supportive work environment, opportunities for growth and development, and a competitive salary and benefits package.
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